Deborah Knapp, MBA

Experience

• 

  Bottom Dollar Food - Delhaize America

  Nov 2010 - Apr 2014

  Manager/Training Specialist

  Oversaw ordering and merchandise across the market, produce, and deli/bakery departments. Provided incredible service to customer and employee requests, identifying service needs. Coordinated employee work schedules to ensure optimum staffing patterns. Conducted and reported monthly inventories. Maintained appropriate stock and inventory at all times.

• 

  Weis Markets

  Apr 2014 - Aug 2016

  Assistant Store Manager

  Oversaw all store processes in absence of store manager, including store performance, cash control, inventory and security, customer service, and employee management of 105 associates. Forecasted, scheduled, and monitored labor to align with store sales, productivity guidelines, and budgets. Collaborated with the store manager to develop and execute strategies that improve product placement and appearance. Ensured compliance with all regulatory and company policies.

• 

  Harris Teeter

  Aug 2016 - Aug 2018

  Assistant Manager/Associate Relations Co-Manager

  Played a key role in overseeing all perishable departments. Supervised four department managers with 36 hourly associates, with primary responsibility for hiring and onboarding. Ensured store operates at maximum efficiency when the store manager was absent. Tracked and analyzed store performance and implemented changes to improve process efficiency and employee productivity. Managed issues relating to store maintenance, cleanliness, safety, and sanitation. Prioritized, planned, and coordinated work activities. Show less

• 

  H.N. Funkhouser & Co.

  Apr 2019 - Jan 2021

  Trainer/Multi Unit Leader
• 

  FEMA

  Jun 2021 - Jun 2023

  Supervisory Customer Representative
• 

  FEMA

  Oct 2023 - now

  Emergency Management Specialist