Mark Fettroll

Experience

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  EDS

  Jan 2000 - Nov 2004

  • Field Support Engineer

    Sept 2001 - Nov 2004

  • Technical Service Desk Team Leader

    Jan 2000 - Sept 2001
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  SDLC Solutions

  Nov 2004 - Jun 2007

  Application Performance Consultant (UK)
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  Compuware

  Jun 2007 - Jan 2014

  Solution Architect (Technology Performance Consulting) - Australia & New Zealand

  Architecting solutions to solve complex business problems for a wide range of systems including performance of Cloud environments using Compuware technology.Supporting Sales and Pre-Sales throughout the sales cycle to grow existing accounts and win new business.Analysis of business requirements to create in-depth proposals, tender responses, statements of work and service orders. Project management and delivery of Application Performance Management engagements including scope, cost, schedule and risk. Show less

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  Dynatrace

  Jan 2014 - Sept 2015

  Professional Services Consulting Manager - Asia

  A focused and dedicated Technology Consulting Manager with regional expertise across a number of market-leading and top listed companies within the financial, telecom, retail and government sectors in Britain, Australia and Asia.I have a successful track record managing teams and projects, ensuring value delivery and ROI, repeat business through work quality and professionalism, solution architecture, design, pre-sales and coaching in the digital arenaSpecialties: Consulting Practice Management, Consulting Team Development, Services Profit Management, P/L Management, Digital Performance Project Delivery, Relationship Management, Product Support, Process Streamlining, Services Sales, Solution Architecture, Requirements Analysis, Technology Analytics. Show less

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  BT

  Sept 2015 - Jun 2018

  I lead key technology product pre-sales and partnerships for BT Global Services across Asia Pacific, Middle East and Africa (AMEA). BT Global Services is the leading provider of networked IT services, both across AMEA, and globally. Over each of the last three years we have achieved double digit revenue growth and outpaced market growth by ~3x in AMEA.I help our customers drive efficiency and cost effectiveness into their digital transformation through intelligent technology solutions including performance optimisation, visibility & control of cloud and on premise business applications. I work with customers, strategic partners and internal global teams to provide flexible and innovative service solutions based on industry leading technologies and in line with BT’s Global Digital Strategy. These services solve customers’ business problems, improve customer experience and maximise their investments by utilising technologies in Software Defined Wide Area Networking (SD WAN), Network Function Virtualisation (NFV) and Network & Application Performance Management (NPM & APM).Areas of expertise: SD WAN, Network & Application Performance Optimisation, Network Transformation, Consulting & Consultative Selling, Business Development, Market Knowledge, Technology Strategy, Sales Planning, Team Collaboration, Relationship Management.Partners: Cisco, Riverbed, Dynatrace, Infovista, Nokia Nuage, Silver Peak. Show less An effective Business Development Manager with experience across many market sectors in AMEA (Asia Pacific, Middle East & Africa) including financial, insurance, retail, telecoms, logistics and energy & mining.I have a successful track record of using consulting, industry knowledge and technology expertise to build key relationships and identify business opportunities both in existing and new customers. I have a proven ability to create cross technology opportunities improving the perception of BT in the market.Specialties: Identifying Customer Needs and Challenges, Market Knowledge, Technology Strategy, Relationship Management, Sales Planning, Team Collaboration, Strategic Focus, Negotiation Show less

  • Head of Application Intelligence Practice - APAC, Middle East & Africa

    Oct 2016 - Jun 2018

  • Senior Client Business Development Manager - APAC, Middle East & Africa

    Sept 2015 - Oct 2016
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  Orange Business Services

  Jun 2018 - Sept 2019

  Digital Transformation Director

  I work with customers to help them develop digital transformation strategy based on their business opportunities and built on industry trends, market leading technologies and best practices. With digitisation comes an opportunity to leverage data and analytics to drive efficiencies and better customer experience. I look to guide customers through this journey across their enterprise including applications & IoT, security, network, cloud, unified communications & contact centre.I have a successful track record of customer engagement, technology consulting and sales growth. I am passionate about creating business value and driving innovation using the right technology approach and have a strong technical background. Areas of expertise: Digital Transformation, Consulting & Consultative Selling, Network & Application Performance Optimisation, SD WAN, SDN, NFV, Business Development, Market Knowledge, Technology Strategy, Strategic Alliances , Partner Management, Service Provider, Product Development, Sales Planning, Team Collaboration, Relationship Management.Partners: Equinix, Cisco, Riverbed, Dynatrace, Infovista, MuleSoft, Viptela, Nokia Nuage, Silver Peak, Meraki, Show less

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  Dynatrace

  Dec 2019 - now

  • Director of Solution Engineering ASEAN & Korea

    Jun 2022 - now

  • Director Sales Engineering (ASEAN)

    Dec 2019 - Jun 2022