Vikhyath S

Experience

• 

  Verzeo

  Jun 2019 - Jul 2019

  Machine Learning Intern
• 

  PwC Acceleration Centers

  Aug 2021 - Feb 2022

  Associate

  • Worked as Technical consultant for Microsoft Dynamics 365 platform• Configured the CRM to meet client needs and created custom plugins for specific functionalities• Developed custom automation workflows using Power Automate• Integrated third party platform such as Twilio Flex to include SMS, WhatsApp and Voice channels• Prioritised client satisfaction, success and maintained strong client relationships while providing solution• Collaborated with diverse teams to manage project timelines and deliverable for success Show less

• 

  Twilio

  Feb 2022 - Jul 2024

  • Solving Developer issues of different Twilio products for the Asia-Pacific Region.• Providing in-depth assistance to developers and customers in resolving complex technical issues.• Analyzing and debugging customer code while troubleshooting technical problems across Twilio products and third-party solutions.• Developing solutions across 7 programming languages(Node.js, Java, Python, C#, Go, Ruby, PHP) and 3 platforms (Web, iOS, Android) to address customer needs• Collaborating with experienced agents, TAMS, and Solution Engineers, providing support and knowledge sharing across the team.• Conducting technical interviews and creating/reviewing online assessments. Show less

  • Technical Support Engineer 2 - Developer

    Jun 2023 - Jul 2024

  • Technical Support Engineer 1 - Developer

    Feb 2022 - Jun 2023
• 

  Vercel

  Jul 2024 - now

  Customer Support Engineer