Khalid Saifullah

Experience

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  Primus Telecommunication London UK

  Jun 1996 - Mar 1999

  Product Marketing Analyst

  Accomplishments:• Targeted company’s business and residential customers; prepared & implemented pre paid telephone calling plan, pre paid phone cards and telecom value added services marketing strategies, which increased the company’s market share by 20% • Analyzed weekly and monthly business target, prepared marketing reports for management and highlighted new opportunities for maximizing the company’s business and identified the risk areas • Introduced new data services (DS1/DS3 private line, ATM, Frame Relay and ISDN) many potential customers • Improved customer relations by ensuring prompt resolution of their issues• Liaised with finance and customer service departments, negotiated and implemented service level agreements among the customer service, finance, IT & Marketing departments• Appreciated and rewarded by Primus with both monthly bonuses and “Employee Of The Month” Show less

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  AT&T Canada

  Jul 1999 - Jan 2000

  Customer Care Coordinator

  Accomplishments:• Worked in billing and customer service departments. Successfully resolved billing problems• Improved customer relations by ensuring prompt resolution of issues raised and introduced proactive routines to identify potential account problems • Resolved customer billing and accounts complaints• Reconciled customer accounts and prepared reports for management• Developed and implemented an effective and efficient customer care policy

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  Saturn Furniture Co

  Apr 2000 - Oct 2000

  Product Marketing Manager

  Accomplishments:• Managed total project including marketing and sales, contract negotiations and investment proposal preparation for a new product• Administered marketing R&D operating budget for developing and introducing new products with pilot plant operations, promotional campaigns and advertising programs for export market • Analyzed marketing, determining market niches, shifting product line and aggressively led entry into new market resulting in sales growth of 40% and sizable profit improvement• Established major commercial accounts and creative presentations, development of superior products and services Show less

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  Teleperformance Canada

  Nov 2000 - Feb 2008

  Manager Quality Assurance/Marketing

  Accomplishments:• Participate in all around quality assurance activities and managing quality assurance department in terms of quality and productivity for all the campaigns including BMO, Manulife, CIBC, Rogers, Bell• Review the different software applications and conduct test planning so all these applications work perfectly when the QA auditors verifying sales for these programs• Set the benchmark for the QA auditors in order to send the quality sales to these clients. Manage ongoing QA activities including management requirement, project planning and performance monitoring• Perform functional integration system to maintain the high level of Quality Sales for every campaign• Continually search new QA processes and tools to improve QA functions and providing knowledgeable feedback to management, helping to implement quality assurance process for the new programs• Demonstrates persistence, overcomes obstacles, and strives to improve skills to achieve team goals and communicate instructions, expectations and deadlines clearly and effectively • Resolve customer complaints in a professional and timely manner• Work on SQL, Davox, Lucent system (software) and Concerto system Show less

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  Bank of Montreal

  Jan 2006 - Dec 2009

  Everyday Banking Manager

  Accomplishments: • Opening new accounts for the new customer for their day to day business• Provide services to the Mortgage Account Holders according to their inquiries • Sell Term Life insurance and transfer to the license advisors to complete the sale, always meeting targets • Keep call quality above the 90%, which helps to build the long term relation with the customer • Resolve customer complaints in a professional and timely manner• Achieve the sales target on daily basis Show less

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  Macs Convenience Store

  Jan 2011 - now

  Manager Operation / Client / Customer Service

  Accomplishments: • Implementing Marketing/Merchandising and Sales strategies to maximize the sales• Developing a highly professional client relationship which is good for long term business • Managing staff and scheduling according the business requirement• Training staff, providing updated product knowledge so they serve the customer highly professional • Compiling a daily banking and bank it on daily basis • Building a long term relation with the customer • Resolve customer complaints in a professional and timely manner• Prepare the store and the associates for the inventory to ensure the check list being followed Show less

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  FIO Automotive Canada Corporation

  Sept 2014 - now

  Quality Control Specialist