Joseph Louie

Joseph Louie

Caterer

Followers of Joseph Louie330 followers
location of Joseph LouieCoquitlam, British Columbia, Canada

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  • Timeline

  • About me

    Claims Adjuster @ ICBC

  • Education

    • Simon Fraser University

      2006 - 2012
      Bachelor of General Studies (Arts), Minor in Gerontology General Studies
    • Pacific Coast University for Workplace Health Sciences

      2023 - 2023
      Disability Management Practioner Certificate Disability Management
  • Experience

    • Coast Tsawwassen Inn

      Jun 2008 - Jan 2011
      Caterer

      • Set up and catered banquets and meetings• Outlined event room layout

    • Mainstream Broadcasting Corporation

      Oct 2010 - Feb 2016
      Control Room Operator

      • Ensure that programs and commercials are broadcasted on time • Retrieve and report weather and traffic information• Manage phone calls for call-in programs and remote broadcasts• Respond to inquiries regarding programs and commercials via phone calls• Record and edit programs for broadcasting• Operate the sound board to maintain and modify program volumes

    • Contro Valve

      Feb 2014 - Jun 2016
      Inside Sales & Technical Support Representative

      • Prepare quotations in cooperation with specialized programs (EPIC, ValSpeQ, and RCVcalc) and suppliers as per customers’ requests impacting orders worth over 10 million dollars• Investigate and respond to customers’ inquiries and concerns • Analyze and research ongoing customer needs and requirements using first party resources• Process sales and purchase orders according to customers’ request using Microsoft Dynamics GP• Perform routine follow ups for quotations, orders, and deliveries with customers and suppliers• Construct and maintain Excel spreadsheets that improve the branch’s productivity and record keeping.• Assist with shipping and receiving of products• Train new inside sales with above responsibilities Show less

    • Motion

      Jul 2016 - Jan 2022
      Inside Sales/Customer Service Representative

      • Responsible for multiple customer accounts, including one of the top 5 revenue generating customers• Provide quotations and solutions to customers via email, phone calls and in person• Assist in multiple corporate account pricing contracts• Invoicing via customer's portal • Process orders efficiently and becoming one of the top representative in sales numbers• Attend training and courses to constantly improve industry and product knowledge• Visit customers for sales calls and meetings along with outside sales representatives Show less

    • ICBC (Insurance Corporation of British Columbia)

      Jan 2022 - now
      Claims Adjuster
  • Licenses & Certifications

    • Writing Customer Service Emails

      LinkedIn
      Jul 2023
      View certificate certificate
    • Creating Positive Conversations with Challenging Customers

      LinkedIn
      Jun 2023
      View certificate certificate
    • Successful Negotiation: Essential Strategies and Skills (University of Michigan)

      Coursera
      Jan 2021
      View certificate certificate
    • Managing Your Energy

      LinkedIn
      Jan 2022
      View certificate certificate
    • Five Minute Keyboarding

      Academy of Learning College
      Feb 2013
    • Remote Work Foundations

      LinkedIn
      Jan 2022
      View certificate certificate
    • Customer Service: Call Control Strategies

      LinkedIn
      Jan 2022
      View certificate certificate
    • Getting Things Done

      LinkedIn
      Jan 2022
      View certificate certificate
    • The Science of Well-Being (Yale University)

      Coursera
      Jan 2021
      View certificate certificate
    • Customer Service: Managing Customer Expectations

      LinkedIn
      Jan 2022
      View certificate certificate
    • Building Rapport with Customers

      LinkedIn
      Jul 2023
      View certificate certificate
    • Communication Tips

      LinkedIn
      Jan 2022
      View certificate certificate
    • Level A CPR/AED

      St. John Ambulance BC/Yukon
      May 2021
    • REXA Certified Technician

      REXA, Inc.
      Oct 2014
    • Customer Service: Handling Abusive Customers

      LinkedIn
      Jan 2022
      View certificate certificate
    • WHMIS for Workers

      Canadian Centre for Occupational Health and Safety
      Jun 2015
    • REXA Sales Training and Product Comprehension Program

      REXA, Inc.
      Oct 2014
  • Volunteer Experience

    • Fundraising & Campaigning Leader/Volunteer

      Issued by BC Liberal Party on Dec 2012
      BC Liberal PartyAssociated with Joseph Louie
    • Citizen's Crime Watch & Speed Watch

      Issued by City Centre Community Police Office on Jun 2012
      City Centre Community Police OfficeAssociated with Joseph Louie
    • Citizen's Crime Watch & Speed Watch

      Issued by Hastings Sunrise Community Policing Centre on Apr 2012
      Hastings Sunrise Community Policing CentreAssociated with Joseph Louie
    • Coach

      Issued by British Columbia Chinese Soccer Federation on Jul 2011
      British Columbia Chinese Soccer FederationAssociated with Joseph Louie
    • Assistant Coach

      Issued by West Richmond Soccer Association on Oct 2005
      West Richmond Soccer AssociationAssociated with Joseph Louie