Iman Ar-Rahim

Experience

• 

  Southern California Edison (SCE)

  Mar 2006 - now

  Serves as a key consultant to senior management by defining the Employee & Leadership Development learning strategy, objectives and scope for employees and leaders in the company.Manages the educational reimbursement program which provides educational assistance to employees. This includes implementing program/policy changes, strategic direction, approving and denying escalated claims, and communicating all changes on an enterprise level.Manages lite organizational change management duties that effect corporate compliance training, new business processes or system implementations by developing communication plans and tools for the Enterprise Learning & Development (ELD) organization.Expertise in the area of employee and leadership development, learning theory, assessment tools, facilitation techniques, as well as strong project, vendor management and communication skills. Show less Managed educational reimbursement policy, marketing and communication of compliance, employee and leadership courses, program communication strategy, planning, manager toolkits and messaging assuring business goals and regulatory & compliance standards are achieved.Facilitated the New Employee Orientation corporate program, which explores the corporate values, Operational and Service Excellence , changes in the electricity industry and company culture using interactive learning techniques that engage and excites the participants.Developed the learning scope and best practice for Operational and Service Excellence course curriculum incorporating Lean Six Sigma and Design Thinking methodologies, developing a manager toolkit, discussion guide, and animated video series concept and script. Show less Performed needs assessments to determine performance gaps for employee roles and aligns learning interventions to fill identified gaps and meet organizational priorities/goals by conducting activities such as developing role-based curriculum maps, perform job analysis or develop a prioritized content roadmap. Executed a holistic approach to performance and training by conducting organizational analysis with client stakeholders to identify key challenges, performance problems, and opportunities of the organization, and propose appropriate training services, or learning solutions to fill performance gaps in the organization or group level.Monitored and ensured training activities (on-going, planned, future) were executed according to client’s organizational business goals, metrics, budget, and timelines.Forcasted training impacts for the customer service organization identifying specific training services, performance expectations, costs, and resources annually. Show less Aligned strategic direction, while providing leadership and management for the development and implementation of a training strategy, plan and activities in support of the customer service call center’s transition to an engagement center.Collaborated in the development of a corporate Servant Leader leadership philosophy, guide, curated online resources and designed a learning portal to form shared understanding, universal terminology, concrete approach and expectations to strengthen management skills of leaders. Organized the design and co-developed an eLearning communication course supporting leadership development using Adobe Captivate that aligned with corporate communication models and training programs. Proposed Learning Management System (LMS) enhancements, which focused on the future state of corporate learning utilizing web 2.0 technology resulting in a cost savings of over $250K and leveraging existing technology versus purchasing a new environment. Show less Consulted and served as the single point-of-contact for the customer service training organization following the ADDIE process for various capital funded projects, meeting and exceeding project timelines 95% of the time. Attained client survey scores averaging an overall satisfaction rating of 5.6 out of 6.0 scale. Analyzed and measured the effectiveness of programs and made adjustments as necessary through the collection of available data, solicitation of feedback, and team consultation.Coordinated and maintained resource and project planning, training calendars, training budgets, decision and staying current with relevant technology and innovation. Show less Facilitated instructor-led customer service, technical and non-technical learning programs to audiences of up to 25 employees per session in support of a department of over 600 employees. Instructed 12-week customer service call center new hire training program focusing on policies, procedures, and system applications for over 100 employees annually. Advised instructional designers of changes and/or enhancements to training curriculum regarding policy process, procedures as well as incorporating participant-centered learning practices to engage students while meeting business objectives. Show less

  • Senior Human Resources Consultant

    Jun 2016 - now

  • Senior Program Manager - HR, Learning & Development

    Jun 2013 - Jun 2016

  • Performance Consultant - HR, Learning & Development

    Mar 2012 - Jun 2013

  • Project Manager - Customer Service Training

    Feb 2011 - Mar 2012

  • Client Solutions Manager - Customer Service Training

    Jun 2007 - Feb 2011

  • Training Specialist - Customer Service Training

    Mar 2006 - Jun 2007