Muhammad Aleem

Experience

• 

  Walji's Travel Bureau

  Oct 2009 - now

  · Assisted in developing fleet software “AVIS-CSM” for fleet operations and client feedback1. Provide technical inputs on design requirements of the application2. Regular coordination with the technical partners/developers throughout the process of application development & deployment (communicate the design requirements of the application, launch/deployment and trouble shooting) · Overseeing regular rental operations:1. Receiving, documenting, and processing client’s transportation requests in a timely manner2. Planning and sourcing vehicles and drivers as per client requests to ensure that resources are available at the required date and time3. Communicating with client’s officials (WB staff, consultants, and guests) to obtain information about the mission travel plans, suggesting optimum journey routes and suitable vehicles4. Coordinating with AVIS HO and third party sub contractors for rental services if needed5. Managing travel and lodging arrangements for the journey and destination6. Obtaining necessary approvals from WB for drivers lodging expenses and overnight stay allowances7. Conduct regular meetings with World Bank to discuss client complaints & feedback, operational updates, contractual/tender matters etc· Ensure regular upkeep of driver’s rosters and record of overtime, outstation travel and overnight stay (toll taxes, hotel bills, parking fee etc) for effective management and for finance department to issue accurate invoices to clients· Ensure vehicle readiness as per required standards by the client (provision of sanitisers,tissue,masks,air fresheners,fire extinguishers,first aid kits,cleanliness) conducting vehicle inspections· Maintain (VDR) for all vehicles in fleet (recording details on time & mileage, travel itineraries etc) & generate VDR to submit to billing department on monthly basis· Providing administrative & coordination support in organising different staff events at AVIS, World Bank staff retreats. Show less Deployed at AVIS Counter World Bank:Supervising, facilitating and training Rental Sales Agent (RSA) on routine rental operations: (travel request management, timely coordination with World Bank staff regarding travel requests, driver assignment, driver duty rosters, coordination with provincial offices for inter-city travel requests, staff personal rentals booking in system)Managing dedicated fleet for World Bank missions (vehicle availability, regular inspections, vehicle and chauffeur readiness etc) Ensuring timely provision of vehicles in line with the minimum vehicle options and features specified by World Bank, in case if dedicated fleet is preoccupiedLiaising with third party sub contractors to provide rental services Maintain Vehicle Driven Reports (VDR) for all vehicles in fleet (recording details on time and mileage, travel itineraries etc) and generate VDR to submit to billing department on monthly basisReviewing and approving chauffeur time chart for overtime claimsPoint of Contact (POC) for vehicular tracking while on missions, and ensuring safe return to baseManage daily incoming cash and submitting to Finance unit for generation of Miscellaneous Cash Receipt (MCR) Record keeping of expenses/petty cash (toll taxes, parking fee, hotel bills etc) and generation of claims Carrying out regular vehicle inspection and authorising due repair and maintenanceRegulating incoming cash for timely processing of Miscellaneous Cash Receipt (MCR)Training of Rental Service Agents (RSA) on the rental operations and management Show less Deployed at AVIS Counter World Bank:Managing travel requests via emails/calls and maintain constant liaison with World Bank staff regarding travel itinerariesMaintain driver duty roaster, assignment of drivers, approve and authorise all the duties as per reservationCoordination with AVIS provincial offices for inter-city travel requests (Lahore & Karachi)Liaising with third party sub contractors to provide rental services Book rental agreements at Telix telnet/Orion softwarePreparing Inter Office Memos (IOMs) and coordinating with Finance unit for invoice generationGenerate and share Daily Business Report (DBR) with line managerManaging dedicated fleet for World Bank missionsTimely provision of vehicles in line with the minimum vehicle options and features specified by World Bank, in case if dedicated fleet is preoccupied Coordination with AVIS provincial offices for inter-city travel requests (Lahore & Karachi)Liaising with third party sub contractors to provide rental services Maintain Vehicle Driven Reports (VDR) for all vehicles in fleet (recording details on time and mileage, travel itineraries etc) and generate VDR to submit to billing department on monthly basisManage daily incoming cash and submitting to Finance unit for generation of Miscellaneous Cash Receipt (MCR) Record keeping of expenses/petty cash (toll taxes, parking fee etc) and generation of claimsKeeping record of physical condition of vehicles for due repair & maintenance Show less Guest relations dealing at Islamabad Holiday Inn Hotel (AVIS Counter) and Islamabad Serena Hotel (Serena Limousine Service - SLS):• Manage AVIS front help desk at Holiday Inn & Islamabad Serena• Prepare and issue client rental agreements (vouchers)• Handling chauffeur duty rosters, job lists and duty assignments• Overseeing vehicle inspection and issuance of work orders• Maintain rental data entry in Telix Telnet software on regular basis• Ensure chauffeur readiness, client satisfaction and smooth running of operations Show less

  • Implant Office Manager - AVIS International Pakistan

    Jul 2022 - now

  • Assistant Manager - AVIS International Pakistan

    Oct 2018 - Jun 2022

  • Supervisor and Senior Supervisor - AVIS International Pakistan

    Sept 2011 - Sept 2018

  • Rental Sales Officer - AVIS International Pakistan

    Oct 2009 - Aug 2011