Stacey Smith

Experience

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  Chemical Bank

  Jan 2009 - Jan 2019

  • Manages daily operations and profitability of the branch. • Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives. • Responsible for staff retention, performance, and developmental coaching. • Identifies operational and service deficiencies and recommends solutions to management. • Assures optimum use of resources to achieve financial and sales goals, and management objectives. • Encourages an environment of team growth and success. • Supports the business plan, strategy, and philosophy of the company by providing and promoting the highest level of service in accordance with Chemical Bank’s standards. Show less • Manages daily operations and profitability of the branch.• Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives.• Responsible for staff retention, performance, and developmental coaching.• Identifies operational and service deficiencies and recommends solutions to management.• Assures optimum use of resources to achieve financial and sales goals, and management objectives.• Encourages an environment of team growth and success.• Supports the business plan, strategy, and philosophy of the company by providing and promoting the highest level of service in accordance with Chemical Bank’s standards. Show less • Manages daily operations and profitability of the branch.• Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives.• Responsible for staff retention, performance, and developmental coaching.• Identifies operational and service deficiencies and recommends solutions to management.• Assures optimum use of resources to achieve financial and sales goals, and management objectives.• Encourages an environment of team growth and success.• Supports the business plan, strategy, and philosophy of the company by providing and promoting the highest level of service in accordance with Chemical Bank’s standards. Show less • Learn to take “ownership” for the daily operation, management, and profitability of an assigned branch providing leadership, direction, supervision, and training to the staff.• Learn to supervise; coordinate, coach, and counsel staff activities to ensure achievement of assigned goals and objectives.• Learn line and staff functions, operations, management viewpoints and company policies and practices that affect each phase of business.• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance through departmental learning rotations.• Monitors performance progress and maintains communication with management and key mentors.• Identifies operational and service deficiencies and recommends solutions to upper management.• Completed Branch Manager Training Program within Chemical Bank. Show less • Responds to customer needs with the ability to maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations.• Serves as the primary contact for opening new accounts; must possess a strong knowledge of products and services offered – especially those with a direct sales focus.• Identifies a wide variety of bank services applicable to the customer, referring to the appropriate person/department when necessary.• Prepares profiles on customers, contacts customers after opening accounts, cross sells using “Lead Lists” and other methods to meet sales goals determined by the Branch Manager using various sales techniques.• Expected to keep Branch Management informed of all decisions, consequences, and results having an impact on people, costs, and/or quality of service that s/he is responsible for. Show less • Accurately performs routine and moderately complicated customer transactions and work assignments in various banking functions according to established bank policies and procedures, including cash and balancing procedures.• Maintains a general knowledge of branch operations and understands the branch/bank’s business objectives and goals.• Maintains a concrete knowledge of products and services offered by the bank and maintains a thorough understanding of regulatory compliance.• Engages in sales activities, which include promoting, referring, and selling various bank products and services to customers – meeting sales goals determined by the Branch Manager. Show less

  • Banking Center Manager III

    Aug 2018 - Jan 2019

  • Banking Center Manager

    Apr 2017 - Aug 2018

  • Branch Manager

    Sept 2016 - Apr 2017

  • Branch Supervisor

    Mar 2015 - Sept 2016

  • Customer Service Representative II

    Feb 2011 - Mar 2015

  • Teller

    Jan 2009 - Feb 2011
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  VanDerZee Motorplex

  Jan 2019 - Dec 2021

  Accountant - Office Administrator

  Breakdown, post and submit funding paperwork for all Sales transactionsProcess and post all cash receipts, credit card payments, scanned checks and ACH paymentsMaintain Dealership inventory including stocking in new and used inventory, intercompany transfers and monthly floor plan auditProcess and facilitate all payroll and Human Resource paperwork for submission to corporate officePrepare Daily Bank ReconciliationPerform /oversee title work process and procedures including MSOs, POAs and other documentation, fees and related sales tax submissionsPrepare/ provide reports, schedules or requests for additional information on a timely basis to the Area Controller, corporate office or General ManagerAssist the General Manager in running an efficient, organized dealershipMaintain high standards of accuracy and assure compliance with company and other applicable policies and proceduresProvide excellent customer service and maintain vendor/customer relations Show less

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  Sturgis Bank & Trust Company

  Dec 2021 - now

  Branch Manager