Neesha Kumari

Experience

• 

  HDFC Bank

  Jul 2014 - now

  • Demonstrated leadership in implementing adequate training to team members, resulting in improved performance and customer service delivery.• Responsible for the administration and efficient daily operation of a full service branch including lending, product sales, customer service and security in accordance with the Bank's objectives• Leading, mentoring and monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual and group targets in line with management objective.• Implemented strategies towards streamlining operations benchmarked NIL customer complaints.• Reviewed and monitored sales and service performance against targets to identify gaps; developed and implemented action plans to close the gaps and resolve the issues. Instrumental, in employing best industry practices to enhance performance.• Collaborated with multiple stakeholders to provide the best resolution & TAT to customer queries & complaints• Managed various teams – sales, service & teller, in order to achieve a high level of customer satisfaction, together with operational efficiency.• Responsible for Audit Management, Governance, Control and end to end RBI banking guidelines compliance.• Achieved incremental targets for CASA, Fixed Deposits and loans, and maintain a healthy asset and liability book Show less • Spearheaded initiatives to create an environment that promoted higher level of customer service, alignment of business goals with customer needs & strategies to enhance customer base & facilitate customer retention.• Monitored and management of cash activities, management of daily reports and day to day operations.• Partnered with the management to develop and to establish the branch goals and cross sales targets for the entire product portfolio, communicated the same to the tellers and ensured exceeding the targets.• Led teller team to effectively accomplish sales target and highest operational standards.• Provided operational support to facilitate the ongoing branch needs for growth and revenue enhancement, managed efficient operations• Assessed team and individual performance, identified and bridged skill and knowledge gaps to increase the effectiveness and performance of tellers. Show less • Handling of Cash, salary uploads, managing vault limits, generations of daily report, processing of daily customer transactions and instructions.• Performed banking transactions with highest accuracy and efficiency, including cash management.• Managed branch cash flow as a custodian of the branch vault and managed the vault limits• Provided best in-class customer service to become their banking partner of choice• Performed audit, report management and ensured compliance to internal and external regulations and guidelines Show less

  • Deputy Branch Manager

    Jul 2022 - now

  • Teller Authorizer

    Sept 2017 - Jun 2022

  • Bank Teller

    Jul 2014 - Sept 2017