Madeline Green

Experience

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  CGR Communications Limited

  Jan 2007 - Jun 2015

  Media Planner

  Developed and executed advertising strategies. These strategies incorporated:Client directivesBranding needsCreative media channelsBudgetConsumer Engagement

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  UNICAF

  Sept 2016 - Sept 2017

  Marketing Executive

  In charge of market penetration in the Jamaican market to develop a competitive presence, build brand awareness, and increase student recruitment.

• 

  Independent Contractor

  Sept 2017 - Mar 2018

  Project Assistant
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  Freelance/Contract

  Dec 2017 - Dec 2023

  Content Writing

  Provide organic content that delivers on the client's guidelines & reader's expectations using optimizing techniques, industry research, a unique tone, etc.

• 

  Consultant

  Nov 2018 - Dec 2019

  Research Assistant
• 

  ItelCX

  Sept 2022 - May 2023

  Customer Service Specialist

  Resolve customer service issues via chat and phone. Ensure positive and engaging interactions.

• 

  LTVplus

  May 2023 - May 2024

  Claims Specialist

  Skills: Claims Support · Zendesk · Client Liaison · Support Expert · Slack · Customer Support · Customer Service · Email and Text Support · Documentation and Log Maintenance · Smartsheet

• 

  DriveWhip

  May 2024 - now

  Senior Claims Specialist

  At DriveWhip I'm a part of a team efficiently managing and resolving 500+ auto insurance claims using best possible outcome practices.