Dayna Carney

Experience

• 

  American WholeHealth, Inc.

  Jan 2005 - Jan 2008

  Utilization Management Supervisor

  My responsibilities included:Managed 8+ colleagues as well as the operational processes involving more than 10+ remote colleaguesManaged the day to day operations within the utilization management department to include oversight of all business processes, system troubleshooting, colleague engagement and workload managementStreamlined department operations and system updates while managing the current business processes Functioned as the liaison between the utilization management department and other departments within the organization to break down silos and improve inter-departmental communicationManaged and lead multiple departmental projects to improve internal and external workflow processes for all clients Show less

• 

  Healthways

  Jan 2008 - now

  My responsibilities include:Research analysis and documentation of business need requirements and specificationsDevelop and improve current business processesCommunicate and facilitate solutions to meet business needsLead the effort with stakeholders to design and implement new business processes Manage the implementation of multiple highly visible projects Manage specific system updates for new/existing clientsAnalyze client requirement documents and work with IT to build necessary specificationsManage day to day operations of specific system tasks and business processes for current clients Show less

  • Business Analyst/Project Manager

    Jan 2011 - now

  • Operations Analyst

    Jan 2008 - Jan 2011
• 

  Tivity Health

  May 2017 - now

  • Product Owner, WHL

    Sept 2021 - now

  • Senior Business Analyst

    Apr 2018 - now

  • Business Analyst, Operations

    May 2017 - now