Deep Enrich
Shawna Sollars
197 followers
St Joseph, Missouri, United States
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About me
Support Services Senior Manager at American Family Insurance
Education
Missouri Western State University
-Sociology
Experience
American Family Insurance
Aug 1998 - nowSecond level management overseeing a Call Center environment The Service Manager leads team of processors to effectively service Personal Lines new applications and renewal business. Manages direct reports, systems and projects to achieve unit goals. Establishes, communicates and implements departmental plans, objectives, and strategies. Builds and maintains strong relationships with business partners to ensure exceptional customer service.
Support Services Manager
Feb 2019 - nowServices Manager
Aug 1998 - nowSenior Manager
Aug 1998 - now
Licenses & Certifications
Associate in Insurance Services
Insurance Institute of AmericaAssociate in Management
Insurance Institute of America
Associate in Personal Insurance
Insurance Institute of America- View certificate
Delivering Bad News Effectively
LinkedInFeb 2020
- View certificate
Cultivating a Growth Mindset
LinkedInFeb 2020
Volunteer Experience
Community Relations Team
Issued by Salvation Army on Jan 2017
Associated with Shawna SollarsAllocations Board
Issued by United Way on Mar 2018Associated with Shawna Sollars
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