Andrei Vincze

Experience

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  CS Gaz Metan Medias

  Jun 2008 - Jun 2011

  Web Designer and Web Developer

  Created and constantly updated the official website for the Romanian soccer team, Gaz Metan Medias.

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  Mediafax Romania

  Jun 2008 - Jun 2011

  Sports Journalist
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  99designs

  Sept 2012 - Nov 2019

  Digital Designer Freelancer
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  Freelancer.com

  Dec 2012 - Nov 2019

  Digital Designer Freelancer
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  Woerk ApS

  Aug 2013 - Oct 2013

  Intern

  Intern Position @ Woerk ApS

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  Patchwork Group

  Jun 2014 - Sept 2014

  Digital Designer
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  Ordbogen A/S

  Aug 2017 - Nov 2017

  Digital Designer Intern
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  Fiverr

  Jan 2018 - Jan 2021

  Digital Designer
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  Vector Apps

  Nov 2019 - Feb 2020

  Marketing Manager
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  Okta, Inc.

  Feb 2020 - Jan 2021

  Okta Technical Engineer Support Tier 2

  • Okta Certified Professional and Okta Certified Administrator• Provided well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain Okta services.• Have taken end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution via e-mail or live virtual meetings. Served as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.• Collected information and document bugs with Engineering for product issues that are impacting customers.Areas covered:• Cloud / On-Prem Integrated identity and Mobility management service (MDM plans)• Supporting implementation for cloud applications such as Office 365, ServiceNow, Cisco, G Suite, Salesforce, AWS, Zendesk, Box, DropBox, Concur, BlueJeans, Jive, Yammer, Slack/HipChat, Workday.• Work with customers who range from Fortune 500 (https://www.okta.com/customers/) to small businesses• Assist with Multifactor Authentication (MFA) Support for a broad set of cloud applications and On-Premise systems, such as: SMS and Voice, Okta Verify Push, U2F, YubiKey, RSA SecureID, Google Authenticator, Symantec VIP, Apple TouchID, Duo Security• Troubleshoot and RCA bugs for Engineering with full end-to-end ownership• Internal support to internal IT, Sales Engineering, Professional Services, and Customer Success team• Work with Tier1 support agents unblocking pending issues and transferring skill set• As a Level 2 Customer Service and Communication agent, the support is offered in variety of forms (written/mail, live chat, conference calls, screen-share sessions)• Act as a liaison between Customers and Product Management to drive product development.• Interact with all levels of management and roles within the customer organization and Okta.• Perform hands on configuration and troubleshooting of the Okta Product. Show less

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  NobelBiz®

  Jan 2021 - now

  Digital Marketer & Video Specialist at NobelBiz

  I lead the charge in video marketing within the Marketing team, driving innovative content creation to bolster brand awareness and conversion rates. My role involves:Leading the design and execution of multimedia content for various marketing campaigns, including live webinars and workshops tailored to industry standards and audience engagement.Pre and Post-production editing for our monthly podcast, webinars/workshops, and other live video events, ensuring content is engaging and professionally polished.Developing high-impact social media videos and graphics, including promotional spots and detailed highlights from our long-form content such as webinars and podcasts.Creating compelling market launch videos, testimonial spotlights, and product demos that effectively articulate our offerings' value effectively.Supporting all design needs across the organization, from web design on WordPress to creating digital resources such as eBooks, brochures, whitepapers, and print materials for trade shows.Building and maintaining a robust video library, enhancing our digital assets management and accessibility for ongoing and future marketing initiatives.Continuously exploring and integrating new technologies and AI to streamline video production processes and improve content quality. Show less