Dusan Stefanovic

Experience

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  Zenith Art & Design studio

  Jul 2000 - Jul 2002

  System administrator
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  Unilever

  Jul 2003 - Jan 2011

  Responsible for whole tender process and contracts with managers located in HQ Bucharest- Implementing locally SAP with responsibility of making PO numbers (covered Romania, Bulgaria and Serbianeeds)- Training new and current users for all global Unilever software use and local programs- Responsible for maintenance hardware, software, network and internet connection, as well as file/databackup in Belgrade office and storage facilities/building; Later on additional responsibility for Bosnia,Sarajevo office and Macedonia, Skopje office acting as a single point of contact for all IT issues by phoneor email and controlling and coordinating local 3rd party supporting companies.- Dove web site maintenance, together with marketing department and support Sales department in allreports and main statistics from SAP. Show less

  • SQL

    Jan 2003 - Jan 2011

  • IT executive

    Jul 2003 - Sept 2010
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  Unilever South Central Europe

  Jan 2010 - Jan 2012

  IT Service Delivery Analyst

  Assist the MCO Service Delivery Manager; Assist with all Service and ad-hoc reporting for the MCO/Cluster regarding services; Maintain a relationship with Functional/Regional/Global Service Level Manager(s); maintain the Service Catalogue and Service Description; Work together with other Service teams, ensure that a seamless delivery of effective service to agreed SLA; Proactively operate, support & implementation of ITIL based Operating Framework Supporting Service Delivery Manager in ensuring effective operation of all IT services in the region- Preparing monthly and on demand reports for MCO/Cluster- Maintain good relationship with Customers/Business and respond to customers queries and complaints- Responsibility to maintain the Service Catalogue and Service Descriptions for any services with acountry/local scope- Escalate issues or problems raised by the business/ process office- Support all aspects of Urgent & Major Incident activities,- NCALS (Non-Core and Legacy Support) activity in local MCO,- Ariba payment and ordering together with stock management Show less

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  Unilever

  Dec 2011 - now

  IT Project Manager for USCE, from October 2017.:- In charge of acquisition from IT perspective of the new acquired ice cream company in Bulgaria- On boarding ERP and CRM system from two different companies in Bulgaria to Unilever with respecting security and business procedures- supports USCE IT manager in ensuring that all IT deliverables within the scope of the project(s) are implemented effectively- Understand current and future business goals and ongoing IT issues to ensure business success- Act as first point of contact for all IT demands from business project team(s)- Sense check any new functional strategies or plans within the project, effectively acting as a sparring partner for the functional decision makers, ensuring alignment with IT strategy- Measure IT project performance and assist with all relevant reporting the local project steering board and CEE IT leadership- Ensures that existing IT procedures, framework, tools, security controls and ES governance are followed thru out the project- Represent the local project requirements to relevant Global/European IT teams ensuring that local demands, priorities, opportunities and concerns are correctly addressed- Act as a liaison point for IT issues between local project steering Board, CEE IT, ES governance bodies and external IT suppliers- Responsible for managing the relationship with Local business project teams, involving all relevant stakeholders and ensuring technical feasibility- Develop a detailed project plan to track progress and ensure resource availability and allocation- Report and escalate to management as needed- Ensuring that the IT project is delivered on-time, within scope and within budget - Coordinates internal resources and 3rd parties/vendors for the flawless execution of the IT project(s) Show less Operational Service Management; Incident management; Contract & Process Management; Service Performance Management; Service Knowledge Sharing; Root Cause Analysis; Risk and Issues Management; Critical Issues Management, Project management - involved in regional projects, help achieving agreed SLA’s for incidents and Service requests managed and supported by BT (British Telecom) globally, decision making and tight collaborating with other teams in UKto achieve user/business service satisfaction and cost saving. Responsibility to maintain good relationship with other 3rd party companies in regions/countries together with BT to bring good service to business. Basic Scrum training for Agile and project management. Involvement with Unisys and RUB Service desk on daily bases so all incidentslogged by users meet agreed SLA. Daily follow-up of incidents which are near or out of SLA to minimizeimpact to business and maintain agreed quality of service. Logging, tracking and taking ownership for implementing Change requests for different services needed by business together with Problem management for incidents. Organizing weekly/monthly meetings with Geography IT teams in CEE and RUB (team of 8 people). Demanding reports and user satisfaction KPI’s which are presented to IT Directors in UK on monthly and quarterly basis. Monitoring and analysis of Network Service budget; Monthly checking/tracking BT invoices to align with changes in Unilever. WAN/LAN and devices (routers, switches, Wi-Fi and Riverbed) inventory for whole Unilever around the world. Over 10 years in Service Delivery I was involved in range of Projects which goal was to boost business and help Unilever to stay up to date with latest IT trends in the world. Show less

  • Europe PMO and Project Manager

    Mar 2023 - now

  • IT M&A Lead

    Oct 2021 - Mar 2023

  • EE IT Project Manager

    Jun 2020 - Oct 2021

  • EE IT Infrastructure Project Manager

    Aug 2019 - Jun 2020

  • EE IT Infrastructure Project Manager

    Aug 2019 - Jun 2020

  • IT USCE Project Manager at Unilever

    Oct 2017 - Jun 2020

  • Service Quality Lead for Network Services CEE and RUB

    Dec 2011 - Jun 2020

  • Service Quality Lead for CEE and RUB

    Dec 2011 - Jun 2020