Michela Gerace

Experience

• 

  London Marriott Hotel County Hall

  Feb 2016 - Aug 2018

  During tenure fast-tracked through the organisation gaining more responsibility and being recognised as a valued member of the leadership team. • Demonstrating a proactive, enthusiastic and highly focused attitude by building strong relationships with stakeholders internally and creating high performing teams with goals aligned and a positive team culture. • Recognised for flawless service delivery across the club, making sure all operational processes were in place including planned maintenance, adherence to audit requirements and strong business controls. • Fostered and built trusted, professional relationships within the business and with external customers proactively seeking ways in which to generate more business and income streams. • Maintained monthly reporting on club related matters, including budgeting and forecasting, highlighting and resolving any discrepancies. • Significantly contributed to and fostered a culture of knowledge sharing and skills development processes across the department highlighting best practice, lessons learnt etc. Show less Combined role with responsibility for maintaining operational procedures within the Leisure Club and oversight of the overall service standard across all facilities. Super user across all internal computer systems. • Rationalised operational and payroll costs resulting in a reduction by £59k in 2017 vs 2016 • Invited to become a 'Springboard Ambassador' inspiring students within schools and colleges to consider careers within the Hospitality Sector.• Through diligent processes and controls achieved 95%, securing the 2nd highest score in the UK Region and 100% in the global Marriot Brand Standard Audit in 2017. Show less Efficiently and accurately administered all membership documentation, adhering to best practice and recording on bespoke systems. Co-ordinated activity across departments as appropriate. • Executed robust tracking systems to highlight and then eliminate fraudulent use of the Club aligned to creating and analysing monthly pre and post invoice reports. Overall objective was to maintain correct cash flow. • Recognised for strong adherence to processes and controls was charged with training and developing the team to proactively support the sales process whilst maintaining integrity. Show less

  • Leisure Operations Manager

    Apr 2018 - Aug 2018

  • Leisure Operations Supervisor

    Jun 2017 - Apr 2018

  • Membership Administrator

    Aug 2016 - May 2017

  • Leisure Club Receptionist

    Feb 2016 - Jul 2016
• 

  Jumeirah Group / Jumeirah Hotels & Resorts

  Aug 2018 - Oct 2019

  Assistant Manager

  Swiftly made an impact leading and coordinating the activities of a team of 30 multi-disciplined staff acutely focused on exceeding customer satisfaction underpinned by the efficient management of the Health Club. • Recognised for forging trusted partnerships with key internal stakeholders and customers, gaining a reputation for delivery and operational excellence in a fair and transparent way. • Closely collaborate with the Director of Leisure to determine service improvements and efficiencies are aligned with to overarching Jumeirah service standards. • Lead on all training activity from ongoing professional development to running interactive and informative induction programmes ensuring compliance and best practice is adhered to. • Execute strong financial planning skills, mitigating risks as appropriate across budgets and forecasts. • Maintained budgetary responsibility with an acute focus on cost reductions, efficiency and continuous improvements of operational processes aligned to the operational objectives. • Leverage strong contract management and negotiation skills with external suppliers for staffing and product requirements to deliver a service/product that isn't compromised and at a competitive price. • Established SOP's across the department resulting in consistency in service and operational efficiency achieved. • Accountable for Health & Safety compliance throughout the department; implementing effective processes and controls to communicate, embed and monitor. Show less

• 

  CLOUD TWELVE CLUB LTD

  Oct 2019 - Nov 2021

  Assistant General Manager
• 

  ESPRIT SPA RECRUITMENT LTD

  Mar 2022 - now

  Booking consultant