Madhu C

Experience

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  Decathlon Sports India

  Nov 2014 - Aug 2017

  Sales Manager
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  Goodwill Enterprises

  Dec 2017 - Jun 2018

  Store Manager
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  Groupon india Pvt Ltd

  Jun 2018 - Aug 2019

  Resolution Specialist
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  PayPal

  Sept 2019 - now

  Analyst 2

  • As a FLOD team member(Front Line Of Defence) analysed approved data to check the false positives to avoid scrutiny for the US CIP data (Customer identification Programme) for to confirm the legitimacy of the accounts and communicating to Machine learning team about the root cause analysis for the improvement of ML algorithm. • Implemented a comprehensive data analysis project leveraging BigQuery and SQL to categorize customer and seller transaction data, assess account performance, and assign scores based on predefined categories. The project involved querying large datasets, categorizing transactions, and grouping customers based on their account performance metrics. Objective is to implement a new feature of instant resolution pay-out to control the excessive internal dispute inflow and to analyse further to bring new features in dispute handling.• Pre-processed raw customer loan data using NumPy module in Python to create a credit risk model, which estimates the probability of default for every personnel account. • Analysed seller transaction trends, success rates, chargebacks, refunds, fees, and financial charges to assist sellers in improving their performance. Additionally, it involves implementing fraud detection tools based on transaction volume and item categories, utilizing transaction filtering methods with geospatial data analysis, and devising strategies to enhance total payment volume.• Implemented descriptive analysis in optimising the quality audit based on sampling and reduced the workload on QC agents• Actively participating in client and stakeholder engagement initiatives to ensure utmost customer satisfaction Show less