Henry Turner III, MBA

Experience

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  Macy's

  Jun 2007 - Aug 2007

  Retail Operations Manager

  Recognized by leadership for setting record high gross sales among interns in the Florida region. My responsibilities included creating insightful Daily Business Reports for store management and Directors, analyzing customer traffic and purchasing behaviors to drive sales and enhance customer experience. Additionally, I co-managed various roles, contributing to the implementation of a career progression program.Selected Accomplishments:• Sales Record & Leadership Recognition: Achieved the highest record gross sales for interns in the Florida region.• Strategic Analysis & Reporting: Developed reports analyzing customer behaviors, aiding Macy’s in identifying opportunities to increase sales and improve customer experience.• Team Management & Employee Retention: Co-managed over 10 roles, leading to a 25% increase in employee retention during the summer season through the implementation of a career progression program. Show less

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  Vangent, Inc.

  Aug 2009 - Oct 2009

  Project Manager

  Led a team of 45 general clerks for the U.S. government's Cash for Clunkers Car Allowance Rebate System. My leadership ensured the accurate and timely processing of claims, achieving full compliance well ahead of government deadlines. I focused on enhancing quality assurance, improving efficiency, and effectively managing and cross-training contractors.Selected Accomplishments:• Efficient Claims Processing & Compliance: Achieved full compliance with government timelines 3 months ahead of schedule through diligent team management.• Quality Assurance & Efficiency Improvement: Implemented quality control protocols, boosting claim processing times by 30% and accuracy by 95%.• Team Management & Training: Successfully synchronized and cross-trained over 30 new contractors, reducing turnover by 25% and increasing claims production efficiency. Show less

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  Accenture

  Jun 2010 - Jan 2016

  Led a complex $40M initiative across 6 functional areas with over 200 personnel. My role encompassed managing program-level operations, including reporting, stakeholder updates, and executive briefings, ensuring timely project completion. I also focused on software quality assurance, process optimization, and spearheaded significant client transformations.Selected Accomplishments:• Led the $40M Affordable Care Act system integration project, successfully merging 6 underwriting and claims systems ensuring full Healthcare.gov federal regulations transformation and compliance.• Designed, developed, and facilitated monthly stakeholder meetings with executive leadership resulting in a consolidated process for escalated program status, milestone dates, and obtaining business sign-off.• Spearheaded a team of 200 personnel to project completion; exceeding project objectives and earning recognition as Top Analyst on the project and promoted to consultant level a year ahead of schedule. • Directed stakeholder engagement and requirements analysis, converting strategic objectives into detailed functional requirements; played a key role in analyzing and documenting over 400 specific user stories and process flow, ensuring clear alignment and successful project execution. Show less Led a significant project with a budget of $20 million, guiding a team of 200 personnel to exceed project objectives. This accomplishment earned me the recognition of Top Analyst and an early promotion to the consultant level. I focused on stakeholder engagement, process optimization, and talent management, significantly enhancing project outcomes and team productivity.Selected Accomplishments:• Project Leadership & Recognition: Successfully led a major project to completion, achieving recognition as Top Analyst and an early promotion.• Stakeholder Engagement: Designed and facilitated monthly C-level stakeholder meetings, streamlining communication and business sign-offs.• Knowledge Sharing & Productivity Enhancement: Developed a knowledge-sharing platform, reducing redundant work by 50% and boosting productivity by 20%.• Talent Acquisition & Retention: Innovatively sourced and screened analysts, achieving a 50% higher retention rate among new project personnel. Show less

  • Consultant & Program Manager

    Jun 2013 - Jan 2016

  • Information Technology Analyst

    Jun 2010 - Jun 2013
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  HWT Solutions

  Feb 2016 - Jul 2021

  Business Operations and Logistics Manager

  Spearheaded strategic initiatives to streamline operations and drive cost efficiencies. My role involved collaborating with nationwide account managers, enhancing inventory operations, and leading vendor relationship teams. I focused on optimizing procurement processes and implementing innovative solutions to drive significant growth and operational excellence.Selected Accomplishments:• Negotiated $10M in contracts with 15 account managers nationwide for Amazon.com marketplace leveraging data analysis, resulting in an $80K reduction in procurement costs through strategic finance and operations management.• Enhanced inventory operations and productivity by leading a cross-functional team in the implementation of training curriculum, and standardized procedures (SOPs); resulting in a business process improvement of 30% efficiency rate.• Implemented lean management and business process improvements across 20 vendor relationship management teams, optimizing procurement and purchasing. Managed funding of nearly $1M with a reduction in errors to less than 1%. Show less

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  Eliteness Cleaning Maid Service

  Jul 2021 - Feb 2024

  Senior Operations Project Manager

  • Spearheaded $5M project planning and implementation of an inventory management system by focusing on issue resolution, resource planning, and change control resulting in successfully reducing the project life cycle from 24 to less than 18 weeks. This solution immediately cut costs and lowered expenses from $250K to less than $150K per location.• Facilitated daily scrum meetings, coordinating with product owners and the development team to align on agile events like sprint planning, reviews, and retrospectives, contributing to the successful integration of two CRM tools. The project was vital for enhancing customer engagement and internal sales operations.• Monitored budgets and key performance indicators (KPIs) monthly to inform business stakeholders of annual financial plans, identifying and realizing $500K in savings for the year 2022 through strategic budget planning. Show less

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  Porsche Cars North America

  Mar 2024 - now

  IT Dealer Support Specialist

  • Directed a skilled team of IT support specialist, providing leadership and establishing effective communication channels with product owners and business managers to streamline project delivery and enhance system integrations.• Managed security and access protocols during dealership transitions, ensuring seamless system access and safeguarding sensitive data, which maintained uninterrupted dealer operations.• Spearheaded the integration of primary Dealer Management Systems (DMS) into Porsche managed systems and applications, enhancing operational efficiency and system transmission of data.• Implemented advanced KPI tracking and reporting mechanisms, providing detailed monthly reviews to business owners that informed strategic decisions. Show less