Renjith Ramesh

Experience

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  37TH CRESCENT HOTEL PVT LTD

  Oct 2007 - Oct 2009

  GUEST RELATIVE ASSOCIATE

  • Guest Relations Management: Cultivated positive relationships with guests by providing personalized assistance, addressing inquiries, and ensuring their needs and preferences were met promptly and efficiently.• Customer Service Excellence: Delivered exceptional customer service experiences by anticipating guest requirements, resolving issues, and exceeding expectations, resulting in high levels of guest satisfaction and repeat business.• Hospitality Operations Support: Provided support to various hospitality operations including front desk, concierge, and guest services, contributing to the overall efficiency and effectiveness of hotel operations.• Problem Resolution: Handled guest complaints and concerns with professionalism and empathy, resolving issues to the satisfaction of guests while upholding the reputation and standards of the hotel.• Team Collaboration: Collaborated closely with colleagues and departments to coordinate guest requests and ensure seamless service delivery, fostering a positive and cohesive work environment. عرض أقل

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  Firstsource

  Oct 2009 - Feb 2011

  CUSTOMER SERVICE ASSOCIATE - BPO

  • Customer Query Management: Addressed customer queries promptly and effectively by providing suitable answers and solutions, ensuring high levels of customer satisfaction and retention.• Upselling Initiatives: Identified and capitalized on opportunities to upsell products or services, enhancing revenue generation and maximizing customer value.• Multitasking and Decision Making: Demonstrated strong multitasking abilities and adaptability by effectively managing various tasks and situations, making informed decisions to optimize customer service outcomes.• Complaint Handling and Resolution: Managed customer complaints efficiently by providing alternatives and resolutions within stipulated time limits, turning negative experiences into positive ones and fostering customer loyalty.• Inbound and Outbound Call Management: Handled large volumes of inbound and outbound calls in a timely manner, ensuring high-quality customer interactions and meeting service level agreements. عرض أقل

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  VENDOME PLAZA

  Jun 2011 - Jul 2013

  Cashier

  • Payment Processing: Handled various payment methods including cash, credit cards, vouchers, and automatic debits, ensuring accuracy and efficiency in transactions.• Receipts and Records Management: Issued receipts, refunds, and credits to customers, maintaining meticulous records to track financial transactions and ensure accountability.• Bank Transaction Processing: Managed high-volume bank transactions, facilitating deposits, withdrawals, and other financial activities to maintain liquidity and financial stability.• Salary Statement Preparation: Prepared salary statements for all staff members, ensuring accurate calculation and timely disbursement of wages.• ERP Cashier Software Utilization: Utilized ERP cashier software to streamline cashiering operations, optimize workflow efficiency, and enhance transaction accuracy and accountability.• Cash Drawer Management: Balanced cash drawer by counting cash at the beginning and end of each work shift, ensuring accuracy and compliance with cash handling procedures.• Customer Service Excellence: Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience for patrons, fostering customer loyalty and satisfaction.• Inventory Control: Assisted in inventory control by monitoring stock levels, conducting stock counts, and reporting discrepancies, ensuring adequate supplies while minimizing wastage and losses.• Team Collaboration: Collaborated effectively with colleagues and management to ensure smooth cashiering operations, contributing to a cohesive and efficient work environment. عرض أقل

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  SPICE BOAT RESTAURANTS & CAFÉ

  Jul 2013 - Sept 2016

  Accountant

  • Personal Accounting: Managed the personal accounts of Mrs. Mallika Sukumaran, ensuring accuracy and confidentiality in financial transactions and documentation.• Payroll Management: Processed payroll and maintained payroll processing systems and records, ensuring timely and accurate compensation for employees.• Reconciliation and Financial Reporting: Prepared reconciliation statements and finalized accounts, including Profit and Loss Accounts, and Balance Sheets, providing valuable financial insights to management.• Time Sheet Management: Collected daily, weekly, and monthly timesheets from employees, ensuring accurate recording of working hours and adherence to payroll procedures.• Confidential Data Handling: Handled confidential accounts data with discretion and integrity, maintaining the confidentiality of sensitive financial information.Software Proficiency: Utilized Tally-ERP 9 and ERP software to streamline accounting processes, maintain accurate financial records, and enhance operational efficiency.• Accounts Receivable and Payable: Managed accounts receivable and payable processes, ensuring timely invoicing, payment processing, and resolution of outstanding balances to maintain positive vendor and client relationships.• Financial Software Utilization: Leveraged Tally-ERP 9 and ERP software to streamline accounting procedures, optimize data management, and facilitate seamless financial reporting and analysis. عرض أقل

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  Nihara Resort & Spa

  Dec 2016 - Jan 2018

  Night Auditor

  • GST and Tax Compliance: Filed GST Returns, annual returns, and processed GST refunds, ensuring compliance with tax regulations. Responsible for reconciling GSTR-2A to maintain accurate tax records. Managed other statutory compliances such as Income Tax (TDS) to ensure adherence to regulatory requirements.• Operations Liaison and Client Management: Acted as a liaison between the Operations department and management, facilitating smooth day-to-day operations and addressing client needs effectively. Ensured seamless coordination and communication to uphold service standards and guest satisfaction.• Reporting and Documentation: Prepared various reports for senior managers, providing insights into financial performance and operational efficiency. Utilized Tally-ERP 9 to maintain accurate financial records and streamline reporting processes.• Night Audit Operations: Efficiently performed night audit operations, ensuring accuracy in financial transactions and adherence to internal controls. Managed end-of-day procedures, including reconciling accounts, balancing financial records, and generating nightly reports to provide accurate financial snapshots for management review. عرض أقل

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  INDUSTRIAL SYMBOLS CO. (ISCO),

  Feb 2018 - Apr 2021

  Accountant

  • Account Verification and Maintenance: Verified company accounts, statements, and records, ensuring accuracy and compliance with financial standards and regulations.• Accounting Records Organization: Organized and meticulously maintained accounting records and data within the ERP system, facilitating efficient retrieval and analysis of financial information.• Sales Invoicing for Projects: Prepared and issued sales invoices for various projects, maintaining meticulous records and ensuring timely billing and revenue recognition.• Reconciliation and Financial Reporting: Prepared reconciliation statements and finalized accounts including Profit and Loss Accounts, and Balance Sheets, providing accurate financial insights to management.• Invoice and Expense Management: Entered supplier invoices and employee expense claims into the ledger system, maintaining up-to-date and accurate financial records.• Payroll Administration: Managed payroll-related accounts and addressed employee queries, ensuring timely and accurate processing of payroll transactions and adherence to regulatory requirements. عرض أقل

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  Expertise Contracting Co. Ltd.

  May 2021 - now

  Accountant

  • Project Accounting Management: Spearheaded the creation and maintenance of project accounts within the accounting system, ensuring accurate tracking and allocation of financial resources for diverse initiatives.• Financial Authorization Oversight: Authorized access to project accounts and facilitated seamless expense transfers, guaranteeing adherence to internal controls and financial regulations.• Supplier Invoice Review and Approval: Diligently reviewed and approved supplier invoices pertaining to various projects, maintaining precise financial records and facilitating timely payments.• Employee Time Sheet Administration: Managed and monitored employee time sheets for different projects, ensuring accurate recording of hours worked and adherence to project timelines.• Financial Analysis and Reporting: Conducted comprehensive analysis of project expenses, including overhead charges, contract billings, and project funding, producing detailed reports on project profitability for management review• Rental Asset Account Management: Oversaw accounts related to rental assets and associated expenses, ensuring proper documentation and accurate financial reporting.• Billing and Invoicing Management: Generated and approved all project-related billings to customers, maintaining transparency and accuracy in billing processes• Document Control and Compliance: Provided support as a Document Controller during the tenure with Saudi Kayan, ensuring document integrity and compliance with organizational standards• Write-off Approval and Project Closure: Authorized the write-off of project-related billings when necessary, and effectively closed out project accounts upon completion, streamlining financial processes and ensuring accurate financial closure• Audit Preparation and Compliance: Compiled essential information and documentation for both internal and external auditors as required, facilitating efficient audits and ensuring compliance with regulatory standards عرض أقل