Karen Shepley

Experience

• 

  Staples Advantage Canada

  Jan 1999 - Jan 2009

  Director of Customer Care

  An Active member of the Executive team reporting to the President, Lead the Customer Care, E commerce and Purchasing teams for the Ontario Division of Corporate Express - now Staples Advantage.

• 

  Dentsply

  Jan 2009 - Jan 2011

  SR Manager of Operations

  An active member of the executive team reporting to the Canadian General Manager, Lead a team of managers responsible for Canadian Operations, Customer Care, Procurement and Service Technician teams

• 

  Accuristix

  Mar 2011 - Jan 2016

  Project Manager and Client SME (subject matter expert) for the Red Prairie Acceleration Project successfully migrating 100+ clients to new ERP/WMS systems at 7 warehouses within 2 years. Successfully met project timeline and budget while adhering to GMP and Canada Health guidelines Lead a team of 27 Customer Care Associates responsible for providing day to day order management for 100+ clients, providing full order to cash services including full customer service for our clients customers.Managed 40+ clients, providing business solutions to small,mid and strategic clients

  • Sr Project Manager, Client Implementations

    Mar 2014 - Jan 2016

  • SR Manager Customer Care and Client Solutions

    Mar 2011 - Mar 2014
• 

  Accuristix

  Mar 2016 - Feb 2018

  SR Project Manager Client Implementations and Continuous Improvements

  Project Manager for new TMS system implementation for 9 buildings and 100+ clients Project Manager for 3 new Strategic client implementationsProject Manager for multiple client EDI integration projects

• 

  Kuehne + Nagel

  Mar 2018 - Feb 2020

  Distribution Center Manager
• 

  Hopewell Logistics

  Mar 2020 - now

  Director Of Operations