Karen Shepley

Karen Shepley

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Director of Customer Care

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location of Karen ShepleyMilton, Ontario, Canada

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  • Timeline

  • About me

    Director Of Operations at Hopewell Logistics

  • Education

    • Mohawk College

      -
      Diploma Marketing
  • Experience

    • Staples Advantage Canada

      Jan 1999 - Jan 2009
      Director of Customer Care

      An Active member of the Executive team reporting to the President, Lead the Customer Care, E commerce and Purchasing teams for the Ontario Division of Corporate Express - now Staples Advantage.

    • Dentsply

      Jan 2009 - Jan 2011
      SR Manager of Operations

      An active member of the executive team reporting to the Canadian General Manager, Lead a team of managers responsible for Canadian Operations, Customer Care, Procurement and Service Technician teams

    • Accuristix

      Mar 2011 - Jan 2016

      Project Manager and Client SME (subject matter expert) for the Red Prairie Acceleration Project successfully migrating 100+ clients to new ERP/WMS systems at 7 warehouses within 2 years. Successfully met project timeline and budget while adhering to GMP and Canada Health guidelines Lead a team of 27 Customer Care Associates responsible for providing day to day order management for 100+ clients, providing full order to cash services including full customer service for our clients customers.Managed 40+ clients, providing business solutions to small,mid and strategic clients

      • Sr Project Manager, Client Implementations

        Mar 2014 - Jan 2016
      • SR Manager Customer Care and Client Solutions

        Mar 2011 - Mar 2014
    • Accuristix

      Mar 2016 - Feb 2018
      SR Project Manager Client Implementations and Continuous Improvements

      Project Manager for new TMS system implementation for 9 buildings and 100+ clients Project Manager for 3 new Strategic client implementationsProject Manager for multiple client EDI integration projects

    • Kuehne + Nagel

      Mar 2018 - Feb 2020
      Distribution Center Manager
    • Hopewell Logistics

      Mar 2020 - now
      Director Of Operations
  • Licenses & Certifications

    • The Skilled Presenter™ Workshop

      McLuhan & Davies Communications, Inc.
      Feb 2023
      View certificate certificate