Experience

• 

  Qad

  Jan 1999 - now

  As the head of Learning Center, I spearhead the organization's learning strategy, driving innovation and profitability in the digital learning space. I am responsible for defining and executing the vision for our learning business, ensuring its effectiveness, and fostering a culture of continuous improvement. Collaborating with cross-functional teams will be crucial to ensure high-quality content, effective delivery, and alignment with overall business objectives, while also fostering the professionals expertise and encouraging innovation within my own learning team. Show less As the Digital Learning Program Manager, I spearheaded the successful launch of QAD's new Digital Learning product. I led cross-functional teams to successfully launch QAD’s new Digital Learning product. I collaborated with stakeholders across departments, from the product vision thorough product development and launching it with an effective marketing and sales strategies. This encompassed a wide range of responsibilities, from conceptualizing and structuring the product to coordinating various projects, including course development, product setup, go-to-market communication, and marketing campaigns. I also oversaw the successful project management of new digital learning courses development, ensuring timely delivery and alignment with QAD’s quality standards. Show less As Head of the Global Competence Center for implementation services, I led a team of functional consultants and project managers who deliver remote, offshore consulting services to QAD clients worldwide. As part of the Global Services Leadership team, I played a key role in shaping our global delivery model and ensuring seamless collaboration between our offshore and regional consulting teams, as well as with our partners' offshore implementation services. We have centers located in India and Mexico, and our team has consistently grown to meet the increasing demand for our expanding services portfolio, always striving to provide the best possible experience for QAD customers. Show less Global Services Leadership team. Services Business management reporting to C-level. Contribute to the Services model transformation - introduce transformational consulting, remote services delivery, building a partners ecosystem and readiness to advanced technology.Lead a Services readiness plan for general availability of a new Adaptive UX based on a advanced tech Enterprise PlatformWork with Region/BU Leaders on business model transformation through leading on execution of strat plan's initiatives. Support business model review proactively using the business outcomes. Show less Head of Service Delivery Center at Global Services. Global Services Leadership team.Executive planning, Sales to Delivery responsibility. Annual budget of $10M. Business model change for Enterprise Class Customers.Integrate 3 delivery practices into one Service Delivery organization.Support QAD Cloud and On Premise Customers with extended operational services and maintenance for their personalized services solution, service delivery management. It covers functional and technical support in customizations, integrations, EDI, data collection & labels. Global organization, inter-discipline team. Services centers in Mexico, Spain, India. Delivery partly with Partners relationsSuccessful preparation for final transformation into one Global Service Delivery Center org at QAD, integration of ESS with Cloud and Support. Show less

  • Sr Director, Learning Center

    Aug 2024 - now

  • Director, Digital Learning Program Manager

    Sept 2023 - Aug 2024

  • Director, Services Partners Management

    Feb 2023 - Aug 2024

  • Director, Global Consulting Center, QAD Services

    Feb 2021 - Jan 2023

  • Director Business Management

    Mar 2019 - Feb 2021

  • Director Extended Solution Services (ESS) at Global Services QAD

    Feb 2018 - Feb 2019

  • Sr Manager, Development Domain at QAD Global Services, Integration & Platform Solutions

    Sept 2016 - Feb 2018

  • Development Team Manager, Global Services, GRC

    Feb 2013 - Aug 2016

  • EMEA Development Team Manager

    Jan 2009 - Jan 2013

  • EMEA Customer Response Center Manager

    Jan 2007 - Jan 2009

  • MFG/PRO Business Development Manager for Financials

    Jan 2004 - Jan 2007

  • Manufacturing Consultant at QAD

    Jan 2003 - Jan 2006

  • Financial Consultant at QAD

    Jan 1999 - Jan 2003