Experience

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  John deere / rowley implement

  Jan 1986 - Jan 1989

  Service technician

  Responsibilities included electrical, hydraulic, and mechanical diagnosis and repair on a variety of agricultural machinery

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  National castings, inc.

  Jan 1994 - Jan 1998

  International sales coordinator

  International Sales Coordinator Involved in many facets of the international sales division for a locomotive/rail car component manufacturer. • Worked closely with project engineers, design teams and customers to solve mechanical problems, create modifications and develop products for international clients requiring special applications. • Communicated with international clients from inquiries through final closing of orders, involving preparation of quotes, documentation of orders, receiving and reviewing letters of credit.• Charted production schedules to ensure on-time delivery and creating monthly and yearly sales forecasts for the international division. Show less

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  Kinze manufacturing, inc.

  Jan 1998 - Jan 2002

  Export/OEM/Repair Parts Sales (February 2001 – September 2002)Provided technical support to export/OEM customers regarding planters and grain wagons, acting as a liaison between engineering and customers to solve design concerns. Service Representative (May 1998 – February 2001)Provided technical support to over 300 dealers and customers regarding planters and grain wagons.

  • Export/OEM/Repair Parts Sales

    Jan 2001 - Jan 2002

  • Service Representative

    Jan 1998 - Jan 2001
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  Kinze manufacturing, inc.

  Oct 2002 - Dec 2008

  District sales manager

  District Sales Manager (November 2002- December 2008)Managed four-state, 40-dealership network for sale of precision planting and harvesting equipment. •Included directing all sales and business development functions, new product rollouts, new market entries, distribution strategies, key account management, customer relationship development, contract negotiations, sales forecasting and order fulfillment.•Demonstrated management effectiveness through broad-based business experience, agricultural background, and an insight for customer needs. •Played a key role in the development and implementation of new markets and new products program, in particular the Twin Row planting system. •Researched and tracked current trends in the agriculture market, including competitor pricing and promotions. Worked closely with Service/Warranty and Engineering Departments through cross-functional teams for strategic direction of product development and support. •Instrumental in building new business and strengthening company loyalty through relationship marketing and direct sales contact with customers. Show less

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  John deere

  Jan 2009 - Jan 2016

  John Deere, Waterloo, IA (2015-2016)Product Support Representative (Mid-Tractor)• Responsible for electrical and engine functional groups for 6000 series tractors. Team lead for the electrical group conducting weekly meeting with Mannheim Dtac and Product Support groups. Review current action items, DATC cases, NCCA’s, and solutions to identify emerging issues. Presenter for monthly roll out meeting for the electrical function team and involved with TSL. • Part of the COE team to review current warranties to identify FPM and emerging issues. Work with engineering, manufacturing, product support, and quality to drive for fast resolution of those issues.• Create weekly report using EID and MKC data to monitor DTCs and identify emerging issues. Also used MKC data to locate tractors for EDPR trips, engine hours, and DTCs set by particular tractor serial numbers. • Organized two EDPR trips for Waterloo built 6R FT4 tractors in South Dakota and Georgia/Florida. Visited over 20 tractors on these trips and completed a trip report and tractor audit summary• Write dtac solutions, create evidence packages for NCCA and CARs, send RGAs to dealers for critical parts return, involved with 6R audits and final inspections. Show less John Deere, Waterloo, IA (2009-2015)Technical Support Specialist (DTAC) • Responsible for diagnosing complex problems in hydraulics, drive train, electrical, engines, and operator stations for LF 7000/8000/9000 series tractors and providing recommendations for repair to dealers and branch personnel. Includes a strong emphasis on electrical diagnosis and all functional areas of the 9000 series tractors for agriculture and scraper applications for construction dealers.• Took lead roles in 7R, 8R, and 9R EDPR trips, completing four in the past three years: UK and Sweden (July 2014); Alberta, Canada (August 2012); Germany and Denmark (April 2012); and Indiana and Ohio (June 2011). Each trip involved interviewing dealers, customers and auditing tractors with the goal of better understanding the application, market, and customer needs. Tractor audits were used to identify possible problems and develop a proactive plan for problem resolution. A complete trip report was completed and submitted to leadership. • Involved with 9R PDP + 6 data review and 9R PDP + 6 board review. Responsible for daily analysis of DTAC cases taken on 9R tractors for previous day. Reviewed DTAC and warranty cases and decided which cases would be submitted to the board review. The situations and problems discussed would be ranked and CI and/or manufacturing would take action. Show less

  • Product Support Representative

    Jan 2015 - Jan 2016

  • Technical Support Specialist

    Jan 2009 - Jan 2015
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  John deere

  Jun 2016 - now

  Customer support representative

  I am responsible for Customer Support deliverables in the EPDP process for large tractors. This includes all Customer Support planning activities for technical publications, parts, new tools, product support, and training to ensure new products are supported when introduced to the market.