Steve Lehner, PMP, CSM

Longmont, Colorado, United States

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Timeline
About me
Program Manager at Zayo Group
Education
- Rensselaer polytechnic institute - the lally school of management and technology
  2000 - 2004
  Bs management
Experience
- Johnstown auto
  Jan 2002 - Jun 2005
  Supervisor/sales
  -Managed accounts receivable processes.-Part time supervisory responsibility for 5-7 employees during owner absences.-Communicated with Distribution Center daily, as well as all outside vendors making sure all orders were shipped, correct and on-time. -Inventory Management - daily freight checking, inventory planning, and ordering.-Account Management - Ensured major accounts were satisfied, occasional trips to customers stores.
- Spectralink corp.
  Feb 2006 - Apr 2007
  Tech support engineer
- Polycom
  May 2007 - Feb 2013
  Strategic account manager
  As a member of a high touch support team my duties were to pro-actively and re-actively maintain cutting edge technology in the wireless telecom and video/audio conferencing arenas. Must collaborate with customers and external support personnel, as well as internal escalations and engineering teams, and other technical teammates to resolve and prevent technical scenarios that negatively impact customer's production systems.-History of success in high pressure situations. Successfully managed deployment of 240 new store installations and upgrades, including user training, in a 5 week period-Helped win back key accounts. During coordination of 5000+ phone rollout to Meijer they decided to come back to us for our superior service offering -Participated in cost/benefit analysis of customer requirements to justify a creative on site support solution to profitably meet demanding customer requirements-Resolved irate customer concerns by understanding customer business needs and providing cost/benefit analysis of product enhancement to justify product redesign-Conducted on-site new product installations and hands-on user training for customers such as IBM, Barnes & Noble, Orchard Supply, Stop ‘n Shop, GIANT Food Stores, and Toys ‘R Us. Outstanding customer feedback resulted in maintenance contract renewals-Supervised deployments at 30 Lowe’s stores. Traveled on-site and supervised deployment of 28 wireless handsets at 30 different Lowes stores, ensuring smooth deployments and high levels of customer satisfaction-Converted at risk customer relationship. Responded to irate customers by coordinating phased replacement of faulty products with repaired devices, avoiding disruption of customer’s productivity Show less
- Level 3 communications
  Jul 2013 - Oct 2014
  Project manager
  -Deployment Manager for existing stores for Starbucks network upgrade and Google Wifi roll out project.
- Zayo group
  Oct 2014 - now
  -Managing large projects for the Optimization team -Supporting commercial sales for the Wavelength product group -Project Management for IP product group-Pre/Post sales support for Enterprise customers-Service Delivery for the Live Video product group (Customers include The NBA, DNC, AMC, NBC-U, Dish/EchoStar) -Managed remote team of Client Service Managers who were supporting our largest enterprise accounts-Stood up new disconnect team to handle external disconnect requests with a focus on customer retention -Pre/Post-sales support for Top 100 customers-Network performance reporting-Billing disputes/credit requests-Implementation support-Salesforce.com development
  - Optimization Project Manager
    May 2020 - now
  - Product Manager
    Apr 2018 - May 2020
  - Senior Project Manager
    Jan 2016 - Apr 2018
  - Senior Manager, Client Services
    May 2015 - Jan 2016
  - Client Services Manager
    Oct 2014 - Apr 2015
Licenses & Certifications
- Certified scrummaster (csm)
  Scrum alliance
  View certificate
- Pmp
  Project management institute
  View certificate
Honors & Awards
- Awarded to Steve Lehner, PMP, CSM
  Quarterly Excellence Award in the category of Team Effectiveness Level 3 Mar 2014 You have been selected to receive the Quarterly Excellence Award in the category of Team Effectiveness. Here is what was said about you: UDPATED - Steve was brought on to lead service activations for one of our clients which required night time work, but also collaboration across multifaceted teams. Steve built relationships with key stakeholders and subject matter experts and developed a communication plan that quickly earned him the respect and trust of both our internal and external… Show more You have been selected to receive the Quarterly Excellence Award in the category of Team Effectiveness. Here is what was said about you: UDPATED - Steve was brought on to lead service activations for one of our clients which required night time work, but also collaboration across multifaceted teams. Steve built relationships with key stakeholders and subject matter experts and developed a communication plan that quickly earned him the respect and trust of both our internal and external customers while executing on the largest implementation for Level 3 Communications, L.L.C. True Team Effectiveness. Show less