Vibha Durgapal

Experience

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  IBM India Pvt. Ltd.

  May 2012 - Jan 2022

  Experienced Bid Manager with a proven track record in strategic thinking, effective communication, and attention to detail. Expert in sales analysis and adept at interdepartmental collaboration, I significantly improved profit margins through strategic pricing and market trend analysis. My approach to pricing optimization and stakeholder engagement has consistently driven profitability and customer satisfaction.10 years of experience in developing and managing project estimates by coordinating with colleagues and clients.Managed tender submissions including PQQs, RFI's, and RFP's, consistently meeting deadlines and delivering high-quality proposals.Monitored and reported bid performance, identifying areas of improvement and implementing strategies to increase success rate.Improved the internal network of stakeholders through effective communication and relationship-building, leading to enhanced collaboration and streamlined bid processes.Supported the negotiation process with clients by providing insightful data-driven recommendations on optimal pricing structuresNegotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment Show less Coordinated bid activities pricing, vendor management, resource planning and stakeholder Collaboration. Played a key role in securing contracts for high-profile projects.Collaborated with cross-functional teams to develop comprehensive market intelligence for informed decision making.Managed a portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreementsAssisted sales teams in creating tailored solutions, maximizing profitability and customer satisfaction.Established strong relationships with internal stakeholders through transparent communication regarding changes in pricing policies or strategies that may impact their respective departments.Reviewed and approved invoices and payments, verifying accuracy of expensesCollaborated with project managers and contractors to obtain necessary information for preparing cost estimates in Show less

  • Bid Manager

    Jul 2015 - Jan 2022

  • Bid Coordinator

    May 2012 - Jun 2015
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  IBM INDIA

  Aug 2012 - now

  Service Deliver Manager / Project Manager
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  Central Board of Direct Taxes / MVSS Project Support

  Apr 2021 - Jan 2022

  Operations Manager

  One of most critical account where Data Privacy is at most crucial. Project was spread across 46 locations across PAN India. My key area of expertise in this project was Stakeholder Management, Vendor Management and Cost Forecasting and Cost optimization. Daily Standby calls with Vendors and Weekly connect with Client on pending ticket and closures. Client Escalation handling, Status reporting, Monthly Cadence review with client for SLA reports.

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  IBM India Pvt. Ltd.

  May 2023 - now

  Delivery Project Manager

  In current role, responsible for Service Delivery, administration, and supervision of the processes and technologies combined into a comprehensive plan, providing business and technical functions for Lenovo from I/SA. It also included Client interaction, escalating handling, dashboard preparation /presentation, status reporting. Need to ensure Client Survey Index should be achieved with timely resolution of reported incidents. Determination and resolution of billing discrepancies to Client and Partner. Weekly calls with client and regions for pending incidents, issues and feedback. Weekly call with IBM Global Team for strategic planning on process improvement, monitor metrics and project health. Involved in Project cost aggregation by cost forecasting and control. Show less

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  Ministry of Home Affairs / MVSS Project Support

  May 2023 - now

  Delivery Project Manager

  Handled end to end IT operation for the Client to ensure reported tickets from Users are closed within SLA and TAT of agreed timelines as per contract. It also includes Invoicing to Client, assurance for no TAT penalty / deduction due to any delay. As a MVSS project manager handled MHA Client included multiple vendors handing and project was spread across 68 location in PAN India including few remote locations. Project is running in Green and Client appreciated my efforts during Monthly Cadence reviews. Show less