Mohammed Mobarez

Experience

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  Americana Restaurants

  Jan 2005 - Oct 2005

  Barista ( Costa Coffee )

  In my role as a Barista at Costa Coffee in City Stars, Egypt, I was responsible for creating high-quality beverages, handling food orders, managing the cash register, and maintaining store cleanliness. I excelled in providing excellent customer service and building strong relationships with patrons, ensuring a positive experience for all.

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  Delicious Inc. (Owner of Cilantro)

  Oct 2005 - Feb 2010

  In my role as a Senior Barista at Delicious Inc., I was chosen to lead the team in opening the first branch of Cilantro Cafe in Jeddah, Saudi Arabia. I trained and developed the team to ensure a high standard of service and quality for our customers. Through my leadership, we achieved a 20% increase in customer retention and satisfaction. In my role as a Senior Barista at Cilantro cafe in Cairo, Egypt, I led inventory management, trained new hires, and maintained high service and beverage quality standards. Working closely with my manager, I reported on operational performance and implemented strategic improvements to enhance customer experience. In my role as a Barista (Crew Member) at Delicious Inc. (Owner of Cilantro) in Cairo, Egypt, I was responsible for creating quality beverages, preparing food orders, managing the cash register, and ensuring the store was clean and stocked. I developed strong customer relationships through efficient service and attention to detail, honing my multitasking, time management, and customer service skills.

  • Senior Barista

    Jul 2008 - Feb 2010

  • Senior Barista (Senior Crew)

    Mar 2007 - Jul 2008

  • Barista ( Crew Member )

    Oct 2005 - Mar 2007
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  M. H. Alshaya Co.

  Feb 2010 - Oct 2020

  As a Store Manager at Starbucks in Saudi Arabia, I led a team to drive revenue growth through strategic business planning, staff training, and promotional campaigns. I successfully achieved yearly targets and maintained high standards in Food safety and Store Operation audits. In my role as Assistant Manager at Starbucks in Riyadh, Saudi Arabia, I supervised staff, ensured top-notch customer service, and managed store finances. I was chosen to open a new store in Kharj City, showcasing my leadership and operational skills. In my role as Store Supervisor at Starbucks in Riyadh, Saudi Arabia, I led a team to achieve store objectives by supervising staff and organizing work processes. I provided quality beverages and enabled employee success through coaching and hands-on assistance. My dedication and leadership were recognized when I was chosen as Supervisor of the Year in 2012. In my role as a Barista at Alshaya Group in Riyadh, Saudi Arabia, I delivered exceptional guest experiences by connecting with guests to provide quality handcrafted beverages and food at all hours of operations. I prioritized guest needs over tasks, upholding and maintaining Food and Beverage Standards, Starbucks' brand standards, and food safety standards.

  • Store Manager (Starbucks )

    Jul 2016 - Oct 2020

  • Assistant Manager (Starbucks)

    Jan 2014 - Jul 2016

  • Store Supervisor (Starbucks)

    Apr 2012 - Jan 2014

  • Barista

    Feb 2010 - Apr 2012
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  Investment Gate For Development

  Feb 2021 - Nov 2021

  Store Manager

  As the Store Manager at Investment Gate For Development in Cairo, Egypt, I successfully led a team to ensure exceptional customer service and operational efficiency. I managed staff, ordered supplies, and maintained high cleanliness standards to uphold the company's reputation. My role involved coordinating with vendors, tracking finances, and developing strong leadership skills in a fast-paced environment.

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  TBS - The Bakery Shop

  Nov 2021 - Sept 2022

  Store Manager

  In my role as Store Manager at TBS - The Bakery Shop in Cairo, Egypt, I successfully managed store operations, led a team to achieve business goals, and implemented strategies to drive sales and ensure business success.

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  EAT Cafe

  Sept 2022 - Oct 2023

  Multi Unit Manager

  In my role as a Multi Unit Manager at EAT Cafe - Fifth Direction Company, I successfully oversaw the operations of multiple locations in Taif and Makkah, Saudi Arabia. I recruited and trained management teams to deliver outstanding guest service, managed budgets to drive operational excellence, and enforced Brand standards to ensure a consistent experience for our customers.

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  Kiva Han Coffee SA

  Jan 2024 - Feb 2025

  Multi Unit Manager

  Led operations for multiple Kiva Han Cafe locations in Abha, Saudi Arabia, overseeing recruitment, training, and budget management.