Amos Brown

Experience

• 

  US Networks

  Jun 2001 - Apr 2004

  IP Telephony Engineer
• 

  Alpheon Corporation

  Nov 2004 - Jan 2011

  • Director, Process Improvement

    Jan 2009 - Jan 2011

  • NOC Manager

    Jan 2007 - Jan 2009

  • IP Telephony Engineer

    Nov 2004 - Jan 2007
• 

  MindSHIFT

  Nov 2004 - Mar 2014

  • Senior Technology Consultant / vCIO

    Jul 2013 - Mar 2014

  • Director, Regional Operations

    Nov 2004 - Jul 2013
• 

  Cisco

  Mar 2014 - now

  Provides second/third level technical support for Unified Computing, B and C Series (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems.Provide second/third level technical support for Operating Systems and Virtualization, Microsoft, Linux Redhat and Novell, Vmware.Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.Provides technology/product training and intellectual property material as required.Effectively utilizes moderate to complex lab setups to recreate and solve problems.Submits complete and correct Defect reports in area of expertise.Acts as a technical expert and provides support on a world-wide basis. Show less

  • Technical Leader - Datacenter Technologies

    Oct 2016 - now

  • Systems Engineer - Datacenter Virtualization

    Mar 2014 - Oct 2016