Amos Brown

Amos Brown

IP Telephony Engineer

Followers of Amos Brown286 followers
location of Amos BrownMorrisville, North Carolina, United States

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  • Timeline

  • About me

    Technical Leader - Datacenter Technologies at Cisco

  • Education

    • North Carolina State University

      1997 - 2001
      B.S - Computer Science Computer Science with Networking specialization
  • Experience

    • US Networks

      Jun 2001 - Apr 2004
      IP Telephony Engineer
    • Alpheon Corporation

      Nov 2004 - Jan 2011
      • Director, Process Improvement

        Jan 2009 - Jan 2011
      • NOC Manager

        Jan 2007 - Jan 2009
      • IP Telephony Engineer

        Nov 2004 - Jan 2007
    • MindSHIFT

      Nov 2004 - Mar 2014
      • Senior Technology Consultant / vCIO

        Jul 2013 - Mar 2014
      • Director, Regional Operations

        Nov 2004 - Jul 2013
    • Cisco

      Mar 2014 - now

      Provides second/third level technical support for Unified Computing, B and C Series (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems.Provide second/third level technical support for Operating Systems and Virtualization, Microsoft, Linux Redhat and Novell, Vmware.Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.Provides technology/product training and intellectual property material as required.Effectively utilizes moderate to complex lab setups to recreate and solve problems.Submits complete and correct Defect reports in area of expertise.Acts as a technical expert and provides support on a world-wide basis. Show less

      • Technical Leader - Datacenter Technologies

        Oct 2016 - now
      • Systems Engineer - Datacenter Virtualization

        Mar 2014 - Oct 2016
  • Licenses & Certifications

    • Red Hat Certified Engineer (7)

      Red Hat
      Oct 2014
      View certificate certificate
    • Certified System Administrator in Red Hat OpenStack - EX210

      Red Hat
      Feb 2015
      View certificate certificate
    • SC-312 Shoretel Basic Sales

      ShoreTel
    • SC-222 Shoretel Demo Certified

      ShoreTel
    • TC-101 Shoretel Basic Installation

      ShoreTel
    • RHCSA EX200

      Red Hat
      Oct 2014
      View certificate certificate
    • CCNA Data Center 640-911 DCICN

      Cisco
      Apr 2014
      View certificate certificate
    • SC-700 Shoretel Advanced Sales

      ShoreTel
    • SC-320e Basic Sales Certification

      ShoreTel
      Jan 2014
    • CCNA Data Center 640-916 DCICT

      Cisco
      Apr 2014
      View certificate certificate