
Lara Fortes Furtado De Mendonca
Tutoring

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About me
Problem Solver | Scrum Master | Product Manager | Planning Manager | Project Manager | Customer Success Manager | Product Owner | Operations Management
Education

Colégio Cruzeiro - Unidade Centro
-HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
COPPE UFRJ
2020 - 2021Pós-graduação Lato Sensu - MBA Executivo Sustainability Studies
Pontifícia Universidade Católica do Rio de Janeiro
2010 - 2015Graduação Engineering/Industrial Management
Experience

PUC-Rio
Aug 2011 - Jun 2012TutoringTutor of a Calculus Class for freshmen

Empresa Júnior PUC-Rio
Mar 2012 - Aug 2013From Trainee to CFODo, manage and negotiate projects for small and new companies, as well as new entrepreneurs in a financial subject, mostly.

Grupo ENGEVIX
Feb 2014 - Sept 2014Project Management InternSupported activities such as build KPIs to the project based on the process mapping made by myself and building a monthly report to final customer in terms of planned and concluded phases, as well as forecast production.

GE Oil & Gas
Nov 2014 - Dec 2015Commercial Operations for TurboMachinery Solutions InternBuild proposals to clients based on a daily follow up meeting, and dashboard build, with Sales Team by tracking and updating opportunities to communicate inside the team. It demanded good skills on negotiation and communication with GE Stakeholders (such as Training, Supervision, Spare Parts, Logistics Team, and others).

Mundipagg
Jan 2016 - May 2016IT Project AnalystManaged and planned activities with IT team regarding business strategy. Worked as a link between client and operational team by prioritizing demand and follow up with stakeholders.

EY
May 2016 - Dec 2017Activities regarding risks subjects such as building regulations, dashboards for departments regarding financial and strategical results on a Sport Company. Worked on projects regarding Performance Improvement matters; Analyzing and creating KPIs, presenting best practice on market and creating dashboards on subjects: Political Governance, Compliance, Analytics & Big Data, Smart Cities and Smarticketing Market and Football Market.
Advisory Consultant
May 2017 - Dec 2017Advisory Trainee
May 2016 - May 2017

CBF- Confederação Brasileira de Futebol - Brazil SOCCER
Dec 2017 - Mar 2020Managing, planning and monitoring projects regarding Football Development Funds matter; Discussions with stakeholders inside and outside the company in order to develop sports practice national wide; Creation and development of project KPIs, reporting directly to main entities (FIFA and CONMEBOL) as well as Board of Directors – Legacy Fund from World Cup 2014, FIFA Forward Fund and CONMEBOL Evolución; Seminar for Development Directors (November 2019) – creation of a Strategical plan to Female Football. Show less
Project Development Analyst
Apr 2019 - Mar 2020Planning Analyst - CBF Academy
Dec 2017 - Apr 2019

Icatu Seguros
Aug 2020 - Dec 2020Senior Business Process AnalystManaging, planning and monitoring institutional projects regarding client experience and contentment, providing methodology to measure performance and provide action plans to transversal areas. Focusing on management of area department as well as customer experience, providing continuous improvement on internal processes.

Oi
Dec 2020 - Feb 2022Finance SpecialistManagement, planning and monitoring projects regarding billing contentment. Including metrics of customer experience, features and risk management, cost management, scheduling, KPIs and related activities, inside and outside the department, as well as BSIM tests, identifying improvements on billing experience process. Acted as PO and PM, on different projects, together with Scrum Methodology and Waterfall methodoly. Together with agile Lean Six Sigma tools to support the board and other cross- areas, regarding the prioritization of topics within the project. Show less

SUPERMED
Feb 2022 - Nov 2024Operations ManagerTransformation change management and implementation on 30+ employees department, together with people talent development, redesign, monitoring and developing processes with OKR. Multi-managing strategical projects and contracts with statkeholders and employees, assuring the exponential success results, budget control and customer portfolio. Executive reports and meetings with Shareholders and Board of Executive from multiple Healthcare Companies.
Licenses & Certifications

German Course
Tübingen Institut- View certificate

Mobilização e Captação de Recurso
Gera SocialJun 2020 
Kanban Systems Improvement
Kanban UniversityDec 2024
Economia Circular
DescolaSept 2019
Spanish Course
Casa de España
English Course
Kaplan International Center
TOEFL
TOEFL- View certificate

Ecologia Florestal
EnviPRO Soluções e TreinamentosMay 2020 
CPA20
ANBIMA- View certificate

Lean Six Sigma Black Belt
Escola EDTIDec 2019
Languages
- enEnglish
- geGerman
- poPortuguese
- spSpanish
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