Credu Gapson

Experience

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  FHI 360

  Jan 2015 - Aug 2015

  Technical Support Trainer

  FHI 360 is a global organization that mobilizes research, resources and relationships so that people everywhere can access the opportunities they need to lead full, healthy lives, and I was working under the Rwanda Education Commons project. • Organizing trainings in different schools, reporting and requesting necessary materials to coordinator• Supported teachers with their IT, including hardware troubleshooting, configuring networks, updating Windows via face-to-face and online.• Delivered training to mentors, teachers and senior mentors on how to use the internet, use of platforms in their daily communication.• Reached and helped every teacher who had challenges on material given to include modems and laptops via face to face and live chat. Show less

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  AMIGO Technology Ltd

  Jun 2015 - Feb 2018

  Administration Assistant

  I worked as Administration Assistant at the same time technician.Site technician including hardware troubleshooting, networks, and general maintenance along with solving help desk inquiries.. Coordinated the company’s workers and, reported to the CEO of the company, the ongoing of daily works.. Organized meetings for service improvement and participated in the company’s decision-making. . Configuration of operating systems and Windows Server 2008, Windows Server 2012Active Directory, Exchange 2019 on-line and on-premise and User account creation for Active Directories.. Managing Intune MDM and SCCM. Help Desk Support activities including Customer Care Service Show less

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  Code Catalyst

  Aug 2019 - May 2021

  Frontend Developer

  Develop and implement user interfaces using HTML, CSS, and JavaScript using React framework.Ensure a responsive and visually appealing design across different devices and browsers.Collaborate with UX/UI designers to create a seamless user experience.

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  One Acre Fund

  May 2021 - Nov 2022

  Customer Service Representative

  Hotline Inbound (Incoming calls) • Receiving client phone calls and recording them in the hotline database (perform ticketing of the calls). I actively learn about the program through meetings and field visits in order to be able to answer most client concerns. • Provide excellent customer service and respectful communication to all clients phoning the Hotline. • Correspond and work together with other teams to resolve each unique client issue. Clearly . Communicate any system changes related to inputs, repayment or other. Outgoing Call Function • responsible for making outgoing calls to current TUBURA clients in order to conduct short surveys and identify outstanding client protection issues. Show less

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  Premier Bet Rwanda

  May 2022 - Nov 2022

  Customer Service Representative

  • Respond to customer queries received via live chat/email/social media platforms and offer appropriate responses/ solutions to ensure superior service delivery while adhering to set processes and procedures.• Provide accurate information and educate customers on how to use our products and services.• Handle customer interactions in a courteous and professional manner.• Assist French and English Speaking customers via live chat/email/social media platforms.• Follow-up on open escalated queries and completed requests to meet and exceed customer expectations.• Escalate pertinent information (observations and occurrences) to management in a timely manner.• Participate in operational and customer service improvement initiatives.• Proactively propose improvements and feedback in processes and ways of working to management.• Provide excellent quality customer service and other duties as assigned Show less

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  ROC - The Refugee Orientation Centre Trust

  Mar 2023 - Jul 2023

  Information Technology Assistant

  I worked with as volunteer at Refugee Orientation Center ROC as IT assistant where my duty was to help to update the Salesforce database to manage the organization’s programs, help in correcting and updating website, Facebook and other social media platforms.Assisted in designing banners and other IT assistants.Achievement: awarded and certified as the best volunteer of the year of 2023 at ROC (Refugee Orientation Center)

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  Dev Academy Aotearoa

  Jun 2023 - Dec 2023

  WEB DEVELOPMENT

  I am a graduate full stack developer where we handle both the front-end and back-end development aspects of web applications.Working on all layers of web development, from server management and database to designing and implementing user interfaces.Developing user interfaces that deliver a seamless and visually appealing experience for users using HTML, Tailwind, and JavaScript using React.js framework, Creating server-side logic, databases, and applications ensuring high performance and responsiveness. Expertise in server-side languages like Node.js, and Java and database management systems such as SQL,Conducting thorough testing, debugging, and troubleshooting to ensure the robustness and reliability of applications.Implementing and integrating third-party APIs to enhance functionality and data exchange between different systems.Utilizing version control systems like GitHub and deploying webs on hosting environments or servers. Show less

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  Waikato Refugee Forum

  Jun 2024 - now

  Web Developer

  * Build and optimize full-stack web applications using React, Node.js, and other relevant technologies.* Create responsive and user-friendly interfaces using React.js and modern front-end development practices like typescript, Tailwind and SCSS libraries.* Develop and maintain back-end services with Node.js, Express, and knex databases to create efficient and secure back-end APIs.* Translate design mockups and content strategies into functional, high-performance code.* Test and optimize applications for different devices and browsers.* Write clean, maintainable code, and participate in code reviews.* Connect applications with external APIs, payment gateways, and other services as needed.* Identify and resolve technical problems during development and after deployment.* Help in any office activities like helping customers and other office IT services. Show less