Adeboye Oyemade

Experience

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  Leadway Assurance Company Limited

  Jun 2011 - Dec 2011

  System support trainee

  Deployment of configuration of the following Network Infrastructure Solution packages: Microsoft Deployment Toolkit, Microsoft, Exchange Servers, Active Directory, System Centre Suite, Windows Deployment {Server and Desktop}Operating System Support [Desktops and Laptops]Network Support [TCP/IP config, cable termination & reconnection, switch replacement]Network Hardware Support [CPU, Printers, Scanners support]System Software Support [Reformatting of systems, faulty OS repairs, re-installing of corrupt applications]Application Support [Microsoft Office Suite, workflow, business applications support]User Management Support [Basic support for Active Directory and Exchange such as user creation, password reset, mailbox creation, distribution mail group, etc]Cell Escalation Support [Calls logging, call attendance, escalation of advanced IT support where necessary using help desk software]Mobile User Support [Blackberry and Windows Mobile support]Implementation of Exchange 2010 and ESET Server Antivirus Show less

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  Tranter I.T infrastructure services TITIS

  Oct 2014 - Sept 2020

  I.T support personnel

  Operating System Support for all staff and regionsBanking Application Support engineer (Finacle, EPMS, Flexicube and ALAT)Configuration and installations of all mobile devicesTransaction report and Pos configuration request with NIBSSMobile users IT support in the regionsDeployment of configuration of the following Network Infrastructure Solution packages: Microsoft Deployment Toolkit, Microsoft, Exchange online, Active Directory, System Centre Suite, Windows Deployment {Server and Desktop}Network Hardware Support [CPU, Printers, Scanners support]System Software Support [Reformatting of systems, faulty OS repairs, re-installing of corrupt applications]Cell Escalation Support [Calls logging, call attendance, escalation of advanced IT support where necessary using help desk software] Show less

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  Tek Experts

  Sept 2020 - Aug 2022

  M365 Technical Support Engineer

  Investigating problems, analyzing error logs, and providing timely and effective solutions to ensure minimal disruption to users' productivity.Provided guidance, advice, and training to help users make the most of the available features and functionalities, improving their productivity and efficiency.Setting up email accounts, configuring SharePoint sites, creating Teams channels, and managing permissions and access controls.Managing user licenses, assigning appropriate permissions, and troubleshooting account-related issues to ensure smooth user onboarding and ongoing access management.Monitors the health and performance of Office 365 services and proactively identifies and resolves potential issues. Active collaboration with other teams to ensure optimal service availability, performance, and reliability.Created and updated documentation, knowledge base articles, and FAQs to assist users in finding self-help solutions and facilitate efficient problem resolution.Eescalate the problem to higher-level technical resources or to Microsoft support, ensuring timely and effective resolution for users.Continuously enhancement of my technical skills and knowledge through self-learning, training programs, and certifications to provide the best possible support to users. Show less