Trinh Phạm

Experience

• 

  Savills

  Feb 2015 - Feb 2018

  Customer Service Specialist

  - Manage and be responsible for the Front Office and Customer Service department- Lead and training 12-14 receptionists- Store all records related to the operation of the building.- Responsible for answering of solving the problem in the building - Coordinate with other departments like administration, finance, construction,... in related work.- Receive/compose letters of feedback from/to residents, departments / authorities / government departments.- Translate Vietnamese/English letters, documents, regulations, forms, etc.- Representative PM in some cases to deal with residents / clients/ contractors. - Check the construction registration form - Check the performance of subcontract supervisors, receptionists,...- Carry out other duties assigned by superiors. Show less

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  AIA

  Dec 2018 - Aug 2019

  Relationship Manager

  - Sales commitment - Looking for the new customer- Telesales and invite customers to attend events- Consult the financial solutions for customers optimally - Responsible for information in the contract and take care of customer after service- Support to organize events/workshops

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  APPNET MEDIA

  Dec 2019 - Jul 2021

  Account Executive

  - Receive contacts from the company- Take brief, debrief and propose a plan suitable to the needs of the customer- Meet with customers to present plans and quotes- Negotiate contract items, payment schedule and get the contract- Implement projects according to the needs of each customer and timeline- Manage information sources provided by customers- Monitor project progress to ensure the best execution of the work plan- As the focal point to receive information, negotiate handling plans between customers and internal teams- Report work to customers and supervisor- Liquidation of contracts and debt recovery- Develop/find new customers- Organization of company events- Have knowledge of Facebook Ads, Google Ads, Tiktok Ads, Keyword Planner, GA, GG Trend, Facebook Insight, Similar Web, Landing Page, Facebook Group, seeding, Photo shooting, standard of market, IMC,...- Projects I had been person in charge: International Beauty Salon Aura, Mac International, and smaller others. Show less

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  DaDa Studio VietNam Co.,LTD

  Oct 2021 - May 2022

  Senior Account Executive

  - Receive contract information and implement projects according to the needs of each customer- Manage information sources provided by customers- Receive brief, debrief and recommend products that meet customer needs- Follow up the completion progress of the project after signing the contract, ensure the work plan is implemented according to the Master Timeline and budget- The focal point for receiving information, negotiating treatment plans and transferring it to relevant departments- Support Sales team to attend meetings and present plans to customers- Report progress to customers- Liquidation of contracts and support for debt recovery- Report work to superiors- Guide and training a team 2-3 people (intern and executive staffs)- Brands that I have managed and are mainly responsible for: The Pizza Company, Herbal Tea Dr. Thanh Tet 2022, LocknLock, and other brands such as Chill&Cool Zero Degree Green Tea program, Ovantine DHA Milk. Show less

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  TikPlus Vietnam

  Jun 2022 - Jul 2023

  Account Manager

  1. Business market development: - Understand the needs of the market to ensure the agency's service quality is suitable with the market - Analyze market, competitors and trends to build and adjust business strategies. - Formulate and implement business development strategies & plans, find and develop new opportunities for the company. - Building and maintaining a network of partners and customers. - Discover and reach potential customers - Prioritize the quick handling of special contacts according to their importance and urgency from the bosses and partners who have worked before - Prepare and present reports, business forecasts and performance reviews.2. Client Leadership: - Project Management: Manage multiple projects and clients independently. - Brief: Collecting customer information by understanding customer requirements and expectations. - Debrief Summary: Conveying customer information to function team to execute the proposal - Proposal: In charge of building and implementing communication strategies for clients by coordinating with internal team to plan and Master Timeline. - Quotation: Consulting solutions and making quotes for strategic items - Make presentation and participate in pitching - Coordinate with other functional departments such as creative, ads, production, communication to ensure the correct implementation of customer requirements - Monitor progress & manage project risks to ensure the efficiency and effectiveness of the above works are carried out as planned - Evaluate and send work reports to customers and superiors. - Evaluate project results and propose solutions3. Man Power Management:- Lead internal project in department or company scope to build internal capacity- People planning, division of work and training in scope- Anticipate and solve serious problems to avoid unnecessary consequences Show less