
Towela Mhango
Bank clerk

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About me
Senior Human Resource Business Partner| Talent Management| Human Resource Operations Snr Specialist| IR Specialist
Education

University of lusaka
-Bachelors in Human Resource Management Human Resources Management/Personnel Administration, General 56
Evelyn hone college
2009 - 2011Human resource management 2Activities and Societies: Huresa,share clubs and association Interesting and most active societies that have enabled me to improve greatly in my public relations skills.

Laura Girls High School
2004 - 2007Grade twelve certificategrade twelve
Experience

Zanaco
Jul 2013 - nowBank clerkSuspense account reconciliations.submission of balanced monthly returns such as ATM snap check,reconciliations etc.Customer service, salary processing, customer data clean up, management of customer information like activation and closure of accounts.Accurate posting of both inward and outward clearances, cashiering duties e.g receiving money, cheques and posting correctly.Generally administration of any other Bank related duty assigned..
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Zambia National Commercial Bank (Zanaco) PLC
May 2021 - nowStrategically support the business with resourcing,talent management,succession management,performance management and Exit management Management of Human resource across the Bank from recruitment to separation. Database (HRIMS) management,Performance management, recruitment,industrial relations etc.Management of payroll for over a 1000 employee including permanent and those on fixed term contract.Vendor and stakeholder managementHuman resource reports for monthly returns as well as quarterly reports
Senior Human Resources Business Partner
May 2022 - nowHR Operations Snr Specialist
May 2021 - now
Licenses & Certifications

Grade twelve certificate
ECZ
Certified job evaluator
Hay Group International Inc
Honors & Awards
- Awarded to Towela MhangoFraud investigation award Knowb4 Jun 2020 Facilitated witb analysing different fraud related cases in Bank
- Awarded to Towela MhangoSecond best student HURESA Sep 2012 Second best student of the intake of 2011,Human resource students
Volunteer Experience
NONE
Issued by NONE
Associated with Towela Mhango
Languages
- toTonga,bemba
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