Jacob Lowder

Experience

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  North Carolina State University

  Mar 2015 - Apr 2016

  Sports Official
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  Bojangles'​ Restaurants, Inc.

  Apr 2015 - Sept 2015

  Food Service Worker
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  Concord Parks and Recreation

  Jun 2015 - Aug 2015

  Tennis Instructor
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  Red Bridge Golf Club

  May 2016 - Aug 2016

  Customer Relations

  -Kept a timely schedule for office management as a Starter-Worked alongside office staff to coordinate 100+ participant events-Assured facilities were clean and maintained properly for operation-Assisted Groundskeeping with golf course maintenance

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  Cabarrus County Schools

  May 2016 - Dec 2016

  Facilities and Maintenance Technician

  -Assisted County Manager to ensure flow of school utilities-Fixed damaged electrical, plumbing, and landscape systems-Sold and physically delivered large packages countywide-Supervised team of four workers to complete projects

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  LIGHTHOUSE RESORT SERVICES INC

  May 2017 - Aug 2018

  Hospitality Intern

  -Managed rotating food and beverage inventory on a weekly basis-Marketed and executed 200+ beach chairs and umbrella rentals daily-Created and managed customer accounts for short and long term guests-Collaborated with management to plan events for hundreds of tourists

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  Driftwood Hospitality Management

  Jan 2019 - Dec 2019

  -Acted as Front Office Manager to maximize Front Desk productivity-Attended weekly executive meetings to understand revenue generation and cost reduction-Guided Front Office employees to meet proper Driftwood Hospitality Standards as MOD-Enacted Guest Service Recovery Procedures to boost the quality of guest experience -Shadowed departmental managers to obtain thorough knowledge of all hotel activity-Utilized front office programs and etiquette to provide exceptional customer service-Acted as front desk supervisor to improve efficiency and reliability of FOH procedures-Analyzed STAR reports to ensure maximum profitability from hotel operations

  • Manager in Training

    Apr 2019 - Dec 2019

  • Hotel Management Intern

    Jan 2019 - Apr 2019
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  Fairfield Inn & Suites by Marriott

  Dec 2019 - Mar 2021

  Assistant General Manager

  -Overlooked all hotel functions in accordance with Marriott brand standard-Restructured the housekeeping department to increase efficiency and cut expenses-Conducted payroll for all staff members on a bi-weekly basis-Processed hotel invoices in a timely manner in the Accounts Payable Department-Posted and recorded all incoming payments in the Accounts Receivable Department-Interviewed, hired, and trained all front desk staff to become Fosse proficient-Ordered and organized all FD, breakfast, housekeeping, and gift shop supplies-Enacted disciplinary procedures alongside GM to maintain appropriate staffing Show less

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  DASH Carolina

  Jul 2021 - now

  Licensed Real Estate Agent