Alia Madkour

Experience

• 

  AIESEC

  Mar 2011 - Jun 2011

  C-ICX
• 

  NSGB

  Aug 2011 - Sept 2011

  Trainee in Loans Department
• 

  AIESEC

  Sept 2011 - Oct 2012

  •Executed for the Marketing of an international conference through the Global network•Managed an international team with diverse backgrounds•Handled several communication channels such as the Website, Facebook fan page, & Twitter account•Communicated with the delegates upon arrival•Documented & showcased the success and impact of the conference

  • CCVP Comm & PR for AlexandriNa International Conference

    Feb 2012 - Oct 2012

  • Development Team Leader

    Jan 2012 - Jul 2012

  • LTT

    Sept 2011 - Jan 2012
• 

  AIESEC

  Feb 2013 - Jan 2014

  • Ensured the delivery of high quality experience for the Team Membership Program & theTeam Leadership Program. • Responsible for the recruitment and allocation of new members• Responsible for the Educating & Training of the members through creating an educational plan for nine different functional area• Tracking the performance & development of over 150 members • Responsible for educating for our Stakeholders about CEM.• Firefighting Call Centre - Calling customers who had a bad experience through one of our programs within 48 hours.• Handling NPS (Net Promotor Score) and encouraging customers & members to fill the NPS survey.• Improve our programs based on feedback we get from our customers by creating Customer Experience Map for the programs we provide.• Received the “Customer Centric Entity” national award

  • Local Committee Vice President for Talent Management

    Jan 2013 - Jan 2014

  • Customer Experience Manager

    Feb 2013 - Dec 2013
• 

  Microsoft

  Jan 2014 - Jun 2017

  • Project Managing the Internship Program for Middle East & Africa, starting from interns’ orientation till the conversion. • Supporting different countries across Middle East & Africa in hiring Interns & Graduates for our MACH (Microsoft Academy for College Hires) Program • Managed to keep the high-volume process seamless & organized. • Provide customer service aspects of the hiring.• Build relationship with all stakeholders (Hiring Manager, Business Interviewers, Candidates, & Local HR)• Manage candidates in the post-offer phase Show less

  • Recruiter Associate - MEA University Recruiting Team

    Jan 2016 - Jun 2017

  • Diversity & Inclusion Committee Member

    Feb 2015 - Dec 2015

  • Internship Program Specialist

    Jan 2014 - Dec 2015
• 

  EFG Holding

  Jun 2017 - now

  • Learning and Development Manager, Vice President

    Mar 2024 - now

  • Senior Learning & Development Consultant, Associate Vice President

    Apr 2021 - now

  • Senior Learning & Development Consultant, Associate

    Mar 2020 - Apr 2021

  • Learning and Development Officer, Associate

    Jun 2017 - Mar 2020