Ivy Capone

Experience

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  Albertsons Companies

  Jun 2000 - Nov 2001

  Bagger
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  H-E-B

  Nov 2001 - Jan 2003

  Cashier
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  Domino's

  Jan 2003 - Jan 2004

  Delivery Driver
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  Sinclair Customer Metrics

  Jan 2004 - Jun 2006

  Account Assistant

  This company is a mystery shopping company that sent shoppers to different businesses to evaluate their customer service, store appearance, and products.I started as the receptionist in the call center with this company and was promoted to Account Assistant in 2005. As the receptionist, I would answer phones, enter data, and transfer calls to customer service representatives to take shops over the phone. As an account assistant, I would schedule shops to customers primarily in California by emailing and calling shoppers about potential shopping opportunities. I would also help other account assistants and the account manager schedule shops on their accounts if needed. I also covered the front desk in the administration office when the receptionist was at lunch or out for the day. Show less

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  Aetna, a CVS Health Company

  Jun 2006 - Jan 2010

  Customer Service Representative

  My responsibilities included answering the phone and questions in regards to pharmacy benefits. I helped pharmacies process claims electronically. I also answered questions in regards to Medicare. I handled emails and web-based systems in regards to issues related to pharmacy benefits. I kepted up to date on internal policies, Medicare, and any other changes in pharmacy products offered through Aetna.

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  Methodist Healthcare System

  Jun 2010 - Feb 2013

  Registrar

  My responsibilities included interviewing patients and/or their representatives for current demographic information. I also entered their information accurately onto appropriate forms and into the computer system. I collected appropriate co-payments and obtained signatures on appropriate forms. I also escorted patients to their destination if required.

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  UnitedHealth Group

  Feb 2013 - Jul 2015

  Claims Processor

  My responsibilities included processing claims accurately and in a timely manner. I also worked with business partners to resolve claim issues and used problem solving on a daily basis to process claims.

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  Shipt

  Jul 2016 - Dec 2016

  Personal Shopper

  ResponsibilitiesUtilize the company’s mobile application to receive orders and shopping lists created by the member.Purchase groceries for members at their local grocery store.Ensure timely and safe delivery directly to their home or place of business by utilizing the mobile application for addresses and directions.Network with local businesses to promote Shipt and grow membership.

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  CVS Pharmacy

  Dec 2016 - Jul 2017

  Pharmacy Technician

  ResponsibilitiesManage all assigned workstations and tasks.Promptly, safely, and accurately fill patient prescriptions.Deliver excellent service that exceeds customer expectations.Troubleshoot and resolve any insurance or drug manufacturer coupon issues in a timely manner.Help to maintain adequate stock of medication and remove outdated product.

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  AllianceRx Walgreens Pharmacy

  Jul 2017 - Mar 2018

  Certified Pharmacy Technician

  AchievementsMultiple compliments from coworkers and customers.Mastery of multiple computer systems and areas within those systems.Continually create tools as needed through Excel to provide accurate and uniform results.ResponsibilitiesMonitor the index queue.Accurately attached the images to patient referral/profile.Set the priority level for the referral.Transcribe the prescription and patient information from the referral documentation into the system for processing.Obtain refill prescriptions for continued treatment.Manage calls to and from internal and external customers for clarification of prescriptions, requesting further information, or to inform them of a delay in services due to lack of needed information.Transfer prescription callbacks to a Pharmacist in order to complete the intake/referral of a patient for services.Perform other duties as assigned. Show less

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  Kroger

  Jun 2018 - Jul 2019

  Certified Pharmacy Technician

  ● Interpret prescriptions and correctly enter into system● Fill prescriptions in a timely manner● Navigate health insurance for patients and apply correctly to all servicesoffered● Bill insurance for medications and vaccines● Clearly explain plan benefits and limitations to patients● Sell prescriptions, PSE items, and other groceries at the register● Experience handling two drive thru lanes, a Parata machine, and Eyeconmachines● Quickly adjusts to different roles in the pharmacy as needed Show less

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  Alto Pharmacy

  Nov 2019 - Apr 2024

  • Purchaser

    Sept 2021 - Apr 2024

  • Certified Pharmacy Technician

    Nov 2019 - Sept 2021
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  Flooring By Sammer

  Apr 2024 - now

  General Manager