Joshua Handley

Experience

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  The Playbarn

  Jun 2021 - Nov 2021

  Play and Party Assistant

  • Hosted children’s parties, ensuring the schedule of events ran smoothly.• Worked with range of age groups, adapting activities and communication styles to suit the needs and preferences of children.• Managed bookings for parties, maintaining accuracy and attention to detail while liaising with parents to confirm requirements and ensure satisfaction.• Provided excellent customer service at the café bar, taking orders and preparing food and beverages.• Ensured health and safety standards were met in all, fostering a clean and safe environment Show less

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  HANDLEY'S NEWSAGENTS LIMITED

  Jun 2021 - now

  Retail Assistant

  • Provided excellent customer service by assisting customers with inquiries, resolving complaints, and ensuring a positive shopping experience, building rapport with regular customers, enhancing customer loyalty,• Interacted with a diverse range of customers daily, improving interpersonal communication• Balanced tasks, including serving customers, restocking, and handling deliveries during busy periods,• Handled unexpected challenges, such as managing stock shortages or handling customer disputes, with calmness and initiative,• Verified promotions and displays were accurate, monitored stock levels and reported discrepancies to management. Show less

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  The White Barn

  Oct 2021 - Sept 2022

  Food Server

  • Delivered exceptional customer service to guests by greeting guests warmly, and confirming all their needs were met• Handled high-pressure situations during busy periods, such as managing a full restaurant while maintaining a professional and friendly demeanour • Collaborated with other front of house staff, and kitchen staff, to guarantee smooth service, including managing communication for special requests and dietary requirements • Resolved customer complaints or concerns promptly and professionally, ensuring a positive experience• Multitasking in a fast pressure environment by balancing tasks, whilst maintaining excellent customer service Show less

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  Support Through Court

  Apr 2024 - Sept 2024

  Helpline Volunteer

  • Answered phone calls, assisted with court forms, and provided legal information on civil, and family matters, improving legal knowledge, communication and active listening skills by tailoring advice while ensuring accuracy.• Conducted initial client intake, gathered essential case information, and identified appropriate legal resources, which helped develop strong analytical and problem-solving skills.• Signposted clients with services when further assistance was needed.• Provided empathetic support, ensuring callers felt heard and understood during sensitive discussion, strengthened interpersonal skills by handling difficult conversations with empathy and professionalism. • Explained complex legal concepts in simple, accessible language to individuals, refining communication abilities to simplify complex information, thus enhancing client satisfaction• Documented and maintained detailed records of client interactions, following confidentiality protocols and organisational guidelines. • Collaborated with other volunteers to ensure clients received accurate and timely information, further enhancing teamwork and collaboration skills. Show less

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  Kennedys

  Jun 2024 - Jun 2024

  Virtual Job Simulator

  • Prepared a Witness Statement, which enhanced skills in legal documentation and detail orientation.• Created a presentation to pitch to clients, which honed abilities in communication and persuasive presentation techniques.• Recorded a professional voicemail for a client, demonstrating effective client relations.• Drafted a legal memo analysing the implications of a “force majeure” clause, showcasing legal research skills and understanding of contract law.

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  FreeLaw

  Oct 2024 - now

  Student Advisor

  • Provide free legal advice to members of the public under the supervision of a qualified solicitor, demonstrating strong communication, client care, and teamwork skills. • Manage client meetings by guiding discussions, taking detailed notes and ensuring all necessary information was collected to inform legal advice. • Conduct legal research on many areas of law, including family, property, and employment law, interpreting case law, statutes, and secondary sources to identify applicable solutions. • Draft comprehensive letters of advice tailored to each client’s needs, ensuring clarity, professionalism, and legal accuracy. • Collaborate with a team of student advisors to prepare case strategies and guarantee high-quality outcomes for clients while maintain Show less