Rikin Shah

Experience

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  Airo Wireless

  May 2010 - Dec 2010

  Software Development Intern

  This Company makes rugged and intrinsically safe Smart phones with Windows Mobile 6.1 as OS.Projects:• WM image memory upgrade.• Airo Application Assistance – Converting Debug port to act as a COMM port used for different applications.• Connecting to the Bluetooth module on the handset via host computer and changing the patch keys.• Testing of a new GPS module from Ublox for future use.

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  Airo Wireless

  Feb 2011 - May 2012

  Software Engineer

  This Company makes rugged and intrinsically safe Smart phones with Windows Mobile 6.1 as OS. Projects: • Working Airo Management Application, a web based application for Enterprise Solution.• Customer support - helping them with technical issues they were facing.• Developing Windows Mobile Applications.• Key remap for a custom build of WM 6.1

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  Cisco Systems

  Jun 2012 - Jan 2015

  Software Engineer II

  At Cisco I was working on Nexus 1000v (N1kv) Virtual Switch being used for Server Virtualization and Cloud Networking in Data Centers. • Working on the N1kv component of the Cisco Mozart solution which is a complete cloud services orchestration platform - • The N1kv provides for each VM on a host to be connected with a routed link to the forwarder also running in each host. I am working on fixing the bugs and setting up the test bed for the complete Mozart solution for the development team.• Worked on improving the code quality and fixing bugs for the N1kv to work with the open source hypervisor KVM developed to run a virtualization environment on Ubuntu Servers. • Understanding the N1kv software architecture and its parts like the uVEM & VSM. • Code improvement and bug fixes included creating CLI commands to display certain helpful information to the clients, fixing commands that didn’t give proper output and fixing certain functionality of the N1kv.• Have a good understanding of the Data Center infrastructure including the hardware and the software and also about the various hypervisors like ESX (VMware), KVM (Ubuntu) & Hyper-V (Microsoft) and virtual machines & virtual switching.• Worked on a security feature for the N1kv for the ESX hypervisor by VMware. Handled the Scale testing for the feature with 64 Virtual Hosts using the VSphere client by VMware. Earlier was working on ASR9K Provide Edge Router.• Have a good understanding of how a router works especially the ASR9K architecture and its configuration along with all its line cards and RSPs.• Worked on improving the code and resolving bugs like cleaning up of console messages, resolving ltrace and SA warnings present in the code. Show less

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  Blisstering Solutions

  Jul 2015 - Jul 2016

  Presales Solution Architect

  Blisstering Solutions is a web and mobile solutions company. We develop end-to-end multi-channel solutions for our clients. At Blisstering I handle the presales part for all the prospective clients. My responsibilities include the following:• Engaging with the prospect after the initial sales communication• Getting and understanding the requirements of the project• Creating rough mock-ups/wireframes whenever needed to help the client visualize the product • Creating a detailed task/feature list • Working with the development team to estimate the effort needed for the given project• Creating and presenting a formal proposal to the prospective client and explain them our processes, Agile methodology, various features of the project, etc. Show less

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  Iksula

  Aug 2016 - Mar 2019

  Presales Manager

  Iksula is an integrated solutions provider specialising in Technology and Mobility Solutions, Digital Transformation, Operations, Big Data-driven Analytics and end-to-end Managed Solutions for Brands.Joined Iksula as part of the acquisition of Blisstering Solutions.• As a Presales Manager at Iksula, I am an integral part of the complete sales process, right from understanding the prospect's needs to ensuring a complete handover to the engineering team for execution.• Actively taking a lead and helping sales close projects with companies ranging from small start-ups to large enterprises.• Giving project demos and proposal presentations to prospects to gain their confidence and business.• Hands-on experience developing solutions for prospects covering Web and Mobile applications with good domain and technology understanding on Internet-of-things, eCommerce, Enterprise Applications, Mobility and Data Science.• Creating Marketing Collateral, Case Studies, Pitch Presentations as well as writing Blogs to help the Marketing and the Business Development teams.• Conduct periodic meetings with the clients to identify if any issues with the current engagement and also identifying any new requirements or potential projects.• Product Manager for a Logistics Platform for last mile delivery and the Digital Asset Manager solution for enterprises.• . Managing and Mentoring a team of Junior Business Analysts / Presales Engineers Show less

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  Compro Technologies

  Apr 2019 - Aug 2021

  Senior Presales Consultant

  Compro Technologies was one of the oldest Salesforce Partner in India since 2005. It was a Platinum Partner of Salesforce and implemented many complex Salesforce solutions across multiple products. Led >20 engagements as Salesforce Solution Engineer across multiple domains including financial services, speciality chemicals, manufacturing, data center, used cars business, etc. Envisioning solution road map for clients and recommending most viable solution and suitable Salesforce products for development helping with their Digital Transformation objectives.• Worked with Customers ranging from Enterprise to Small Business (SMB) customers.• Understanding and communicating benefits of Salesforce products like Sales Cloud, Service Cloud, Configure Price Quote (CPQ), Experience Cloud and others to client stakeholders based on their requirements via presentations. • Actively participating in tender meetings with external stakeholders, leading discovery workshops, creating proposals in response to Request-for-Proposals (RFP) and effectively presenting the same.• Developing and demoing proof of concept (POCs) / custom demos based on preliminary pre-sales conversations with external stakeholders, and drafting detailed scope of work document basis client requirements.• Finalising and communicating requirements and indicating solutions to the internal development team to deliver on client specific solutions / projects.• Effectively working with - Design, Development, Testing and external stakeholders for query/issue resolution and demonstration of similar project modules to clients from time to time.• During my tenure with Compro, I participated in the Thrive Program organized by Salesforce specially designed for Salesforce Partner Solution Engineers. Show less

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  Deloitte

  Sept 2021 - Jul 2024

  Manager

  Joined Deloitte through the merger of Compro Technologies Pvt. Ltd. Primary responsibilities include - Project & Program ManagementAdditional Responsibilities - Presales & Hiring ActivitiesClient 1 - Led the Design and Implementation of Loan Origination System (LOS) on Salesforce platform for a leading Indian financial services conglomerate. • Leading a 30-member developer and 5-member business analysis team for implementation of mission critical Salesforce application. • Understanding of the processes, customer journeys and ability to draw ‘Day in life of’ for different Users in the LOS journey to help create User Stories and Process Flow Diagrams.• Regular meetings with Client stakeholders including upper management to understand, discuss, plan and implement client requirements and identify & mitigate any issues that come up during the project lifecycle.Client 2 - Program Manager for CRM migration from MS Dynamics to Salesforce for one of the largest Life Insurance Companies in India.• Successful implementation and Go-Live with the migration in less than 3 months for a system used by 500+ Customer Service and Policy Servicing Users.• Managed internal as well as external stakeholders and implementation partners of various systems linked to the CRM. Show less

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  Salesforce

  Jul 2024 - now

  Customer Success Area Lead