Dhivya Ravi

Experience

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  Heptagon Technologies (A Quess Corp Company)

  Aug 2018 - Nov 2019

  Product Analyst

  • Acknowledged customer issues and resolved their problems quickly and efficiently.• Assisted clients in understanding their available options and helped them select the right service plans for their needs.• Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].• Conducted market research to learn of current trends and to perform sales activities accordingly.• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.• Developed and implemented tailored service plans to the needs of particular clients.Effectively communicate with other employees and upper management to ensure complete care of customers.• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.• Facilitated the implementation of product by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating timelines to ensure successful launch.• Followed up with customers ensuring their satisfaction with their purchases.• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.• Greeted customers and offered them assistance where possible.• Informed customers about current promotions and sales, encouraging them to take advantage. Show less

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  Pinnacle Seven Technologies

  Nov 2019 - Apr 2020

  Business Analyst
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  Freelance

  Jun 2020 - Jun 2021

  Freelance Project Manager
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  BNP Paribas Wealth Management

  Jan 2022 - Dec 2023

  IT Governance officer (PMO)

  Consultant - Optimum Infosystems

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  DHPL

  Jul 2022 - Dec 2022

  Project Manager
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  Freshworks

  Feb 2024 - now

  Program Manager

  Consultant - Sevah.ai