Dhivya Ravi

Dhivya Ravi

Product Analyst

Followers of Dhivya Ravi2000 followers
location of Dhivya RaviChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Program manager | Agile Practitioner | Scrum | Community | Content | Analysis | Coach

  • Education

    • SRI RANGANATHAR INSTITUTE OF POLYTECHNIC

      2012 - 2015
      DCSE Computer Science
    • Sri A Ramasamy Matriculation Higher Secondary school

      1999 - 2002
    • Sri Krishna College of Engineering and Technology

      2015 - 2018
      B.Tech IT Information Technology
    • SRSI Matriculation Higher Secondary School

      2002 - 2011
  • Experience

    • Heptagon Technologies (A Quess Corp Company)

      Aug 2018 - Nov 2019
      Product Analyst

      • Acknowledged customer issues and resolved their problems quickly and efficiently.• Assisted clients in understanding their available options and helped them select the right service plans for their needs.• Collaborated with [Department, team or personnel] to plan, develop and implement [Project, program or process].• Conducted market research to learn of current trends and to perform sales activities accordingly.• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.• Developed and implemented tailored service plans to the needs of particular clients.Effectively communicate with other employees and upper management to ensure complete care of customers.• Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.• Facilitated the implementation of product by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating timelines to ensure successful launch.• Followed up with customers ensuring their satisfaction with their purchases.• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.• Greeted customers and offered them assistance where possible.• Informed customers about current promotions and sales, encouraging them to take advantage. Show less

    • Pinnacle Seven Technologies

      Nov 2019 - Apr 2020
      Business Analyst
    • Freelance

      Jun 2020 - Jun 2021
      Freelance Project Manager
    • BNP Paribas Wealth Management

      Jan 2022 - Dec 2023
      IT Governance officer (PMO)

      Consultant - Optimum Infosystems

    • DHPL

      Jul 2022 - Dec 2022
      Project Manager
    • Freshworks

      Feb 2024 - now
      Program Manager

      Consultant - Sevah.ai

  • Licenses & Certifications

    • Jira Fundamentals Badge

      Atlassian
      Jan 2024
      View certificate certificate
    • Confluence for Documentation and Knowledge basics

      Atlassian
      Jan 2024
      View certificate certificate
    • Freshdesk Product Expert for Admin

      Freshworks
      Feb 2024
    • Business Analysis Foundations

      LinkedIn
      Apr 2020
      View certificate certificate
    • Scrum Master Certified (SMC)

      LearnTube.ai
      Jan 2024
    • Freshservice Product Expert for Admin

      Freshworks
      Feb 2024
    • Enterprise Design Thinking Practitioner

      IBM
      Apr 2020
    • Critical Thinking

      LinkedIn
      Apr 2020
      View certificate certificate