William Chalmi

William Chalmi

Food Server

Followers of William Chalmi476 followers
location of William ChalmiKissimmee, Florida, United States

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  • Timeline

  • About me

    Cybersecurity Enthusiast IT Support & Incident Response SIEM (Microsoft Sentinel) EDR IDS/IPS | Threat Detection Full Packet Capture Network & Host Forensics OSI Model Windows, Linux, Python, Bash, PowerShell Azure.

  • Education

    • Valencia College

      2012 - 2014
      Biomedical/Medical Engineering
    • Valencia College

      2020 - 2022
      Associate's degree General Studies
  • Experience

    • Reunion Resort

      Apr 2016 - Mar 2021
      Food Server
    • Asurion

      Mar 2019 - Dec 2021
      Technical Support Specialist

      • Configure security settings or access permissions for groups or individuals.• Document network support activities.• Utilized remote desktop tools to troubleshoot and resolve software and hardware issues for remote customers, minimizing downtime and improving customer satisfaction.• Collaborated with cross-functional teams to escalate and resolve complex technical issues, resulting in a 20% reduction in average resolution time.• Experienced in utilizing Verizon's internal ticketing system to efficiently track and manage support requests.Provide telephone support related to networking or connectivity issues. Show less

  • Licenses & Certifications

    • Sound the Alarm: Detection and Response

      Google
      Nov 2025
      View certificate certificate
    • Sound the Alarm: Detection and Response

      Google
      Nov 2025
      View certificate certificate
    • Certified Web Developer

      University of Central Florida
      Apr 2019