Deep Enrich
William Chalmi
Food Server
476 followers
Kissimmee, Florida, United States
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About me
Cybersecurity Enthusiast IT Support & Incident Response SIEM (Microsoft Sentinel) EDR IDS/IPS | Threat Detection Full Packet Capture Network & Host Forensics OSI Model Windows, Linux, Python, Bash, PowerShell Azure.
Education
Valencia College
2012 - 2014Biomedical/Medical EngineeringValencia College
2020 - 2022Associate's degree General Studies
Experience
Reunion Resort
Apr 2016 - Mar 2021Food Server
Asurion
Mar 2019 - Dec 2021Technical Support Specialist• Configure security settings or access permissions for groups or individuals.• Document network support activities.• Utilized remote desktop tools to troubleshoot and resolve software and hardware issues for remote customers, minimizing downtime and improving customer satisfaction.• Collaborated with cross-functional teams to escalate and resolve complex technical issues, resulting in a 20% reduction in average resolution time.• Experienced in utilizing Verizon's internal ticketing system to efficiently track and manage support requests.Provide telephone support related to networking or connectivity issues. Show less
Licenses & Certifications
- View certificate
Sound the Alarm: Detection and Response
GoogleNov 2025
- View certificate
Sound the Alarm: Detection and Response
GoogleNov 2025 
Certified Web Developer
University of Central FloridaApr 2019
Languages
- arArabic
- enEnglish
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