LaDona K Davis

Experience

• 

  US Army

  Jun 1989 - Sept 2011

  Responsible for managing a Brigade Property Book valued at over $942 million dollars with 100% accountability.Saved the Brigade over $2 million dollars by identifying and cross leveling excess MTOE (Modification Table of Organization and Equipment) Equipment.Supervised/Mentored 4 US Soldiers; 3 Korean National Soldiers in the Property Book overseeing the processing of over 100 error free transactions daily.Assisted in the Force Integration of the 1 BCT (Brigade Combat Team) new equipment fielding valued at over $8 million of essential equipment for the brigade.Assisted in maintaining the 1 BCT MTOE (Modification Table of Organization and Equipment) and Authorization documents consisting of six battalions and two separate companies.Brief all incoming and outgoing commanders to ensure they understand the inventory procedures for Change of Command inventories. Trained 31 Unit Supply Sergeants 31 Company Commanders and Supply Clerks on property accountability, PBUSE Systems, supply operations, and proper documentation preparation which assisted in successful accountability within their organizations Show less Ensured the unit was prepared for deployment to Operation Iraqi Freedom 2 with all of the expendable and accountable property. Maintained over $3.5 million of equipment while deployed in support of Operation OIF II. As the FOO (Field Ordering Officer) was responsible for receiving and tracking funds up to $10,000 monthly from the finance office to obtain much needed supplies from the local vendors for missions and unit day to day operations with no losses or discrepancies. Redeployed with 100% accountability of all equipment which was valued at $2.5 million ensured all stay back equipment was identified and transferred to the incoming unit. Upon redeployment maintained accountability of $6 million dollars worth of supplies and equipment during inactivation of old unit and activation of the new unit. Responsible for supervising supply operations, monitors property distribution and redistribution, plan and track all subsistence, lodging, transportation and supply requirements for all mobilized soldiers within the Brigade.Analyzed statistical data and reports to ascertain trends, conformance to standard directives and efficacy of operations. Maintained accountability of all property books totaling in excess of millions of dollars with no discrepancies or losses. Saved the government $100,000 by recycling and reusing equipment with in the Brigade. Successfully coordinated with Department of Army Lodging Success Program housing 200 ACRC soldiers in Leased Housing/Hotels for missions to Fort Bragg, NC; Ft McCoy, WI and Camp Shelby, MS that resulted in adequate housing during these missions. Involved in the Logistic planning and executing all phases of planning for the transportation and lodging of 200+ personnel, the transportation and receipt of a 150+ GSA fleet of vehicles, and securing bids for additional 50+ rental vehicles from local vendors for 5 support missions that the brigade participated in for 2 years each mission lasting 3-6 months. Show less

  • Property Book NCO

    Sept 2009 - Sept 2011

  • Unit Supply Specialist

    Jun 1989 - Oct 2009
• 

  Medtronic Diabetes

  Nov 2011 - Dec 2013

  Sr Technical Specialist I & Sr Technical specialist II

  Responsible for providing both technical as well as customer service support for patients. Trouble shooting technical issues with medical device, educating patients on our therapy management device, as well as handling escalated customer calls/inquiries. Assisting patients when there are issues with the CGM (Continuous Glucose Monitoring system), analyzing data from there reports after they upload to the Carelink Software. Educating patients on the proper methods of using their Diabetes Therapy devices.Position Responsibilities: - Provide customer service and technical support for customers experiencing an issue with or having a question about their diabetes therapy device (insulin pump) or related diabetes therapy products - Conduct follow up calls with customers and research issues off line as needed - Accurately and concisely document customer feedback and any troubleshooting completed during each call using SAP software system - Providing customers service and technical support with the Continuous Glucose Monitoring System and the software (CARELINK) that is used to upload their insulin pump and Glucometer-Analyzing data from the Carelink Reports to assist with understanding and monitoring the Diabetes Therapy -Worked on a Major Special project gathering information for the FDA in order to expedite the approval of our most recent Product (530G), the project included contacting customers gathering information on past occurrences that needed further documentation and clarity as well as offering any other assistance for recent issues that customer might be experiencing- Meet or exceed key performance indicators measuring productivity as defined by management to include: - Quality - Courtesy and expertise - Schedule adherence Show less

• 

  Medtronic

  Dec 2013 - Apr 2016

  Outreach Support Principal Technical Specialists

  Responsible for making outbound calls to 530G customers that report having had a malfunction and/or adverse event (hospitalization, other emergency medical treatment, etc.) in the past 90 day period. Receive inbound transfer calls from customers who have been reached by our 1st level outbound team who ask that initial question and also report having had some issues with their 530G system. Responsible for creating incredibly thorough documentation of customer responses as well as accurately tracking the call attempts made and status of response. Your documentation will go directly to the FDA.Position Responsibilities-Place outbound calls to followup with 530G Outreach customers who have reported having an issue not previously documented by the Helpline-Handle inbound calls from 530G Outreach customers who need to report having an issue not previously documented by the Helpline -Thoroughly and accurately document customer responses in SAP using specialized Outreach documentation protocol -Promptly report hospitalizations and/or other adverse events for Regulatory follow up-Accurately update task tracker with results of call attempts-Assist with FDA reporting as needed-Provide flex support for Helpline queues as needed-Assists with the Outreach Email Inbox and resolving issues that customers email to the team in a timely manner by contacting the customer to gather much needed information to complete the reporting necessary and assist with their malfunctions. Show less

• 

  City of San Antonio

  Apr 2016 - Mar 2021

  Under general direction, is responsible for performing supervisory and administrative work overseeing staff who answer 911 emergency calls in the Police Department. Monitors dispatching and expediting of police calls for service. Exercises direct supervision over assigned staff.• Supervises and evaluates staff assigned to a shift.• Assists staff in properly dispatching and expediting police calls for service.• Monitors 911 calls seeking Police assistance or information.• Monitors the sending of emergency information through the computer system to the appropriate staff.• Monitors the police burglar alarm system.• Receives and resolves complaints concerning policies and procedures.• Informs staff of new rules and regulations pertaining to emergency calls.• Assists staff in properly handling emergency calls and evaluating the urgency of calls.• Performs related duties and fulfills responsibilities as required. Show less 911 TelecommunicatorSAPD Communications Center - San Antonio, TX-April 2016 to Mar 2018Under general supervision, is responsible for answering 911 emergency calls and assisting callers in obtaining emergency services. Work involves the operation of telephone equipment and computer terminals in the police department. Exercises no supervision. -Answers 911 emergency calls, as well as all other incoming requests for police, fire or EMS, and directs them to the responsible agency; -Follows proper departmental rules, policies and procedures while handling calls in a calm, efficient and courteous manner; -Obtains all pertinent information necessary to facilitate an appropriate response to requests for service, as dictated by established procedures; -Determines classification of service request, proper agency/jurisdiction, and routes the request for service accordingly; -Classifies the request for San Antonio Police Department response correctly, and routes necessary information to the proper dispatch channel; -Enters manual keycards for police calls into computer system as necessary; -Re-certifies on TCIC/NCIC, TLETS/NLETS and INTERPOL every two years as required; -Re-certifies on the TTY/TTD system every six months; -Performs other related tasks as required in order to accomplish the unit’s mission to include, but not limited to, the training of newly hired personnel.Obtained Texas Telecommunications Operator License, May 2016 Show less

  • Police Communications Supervisor

    Apr 2018 - Mar 2021

  • 911 Telecommunicator

    Apr 2016 - Apr 2018
• 

  City of Dallas

  Mar 2022 - now

  The Manager - 911 Watch oversees the daily operations and administrative duties for both 911/Dispatch and Administration. Enforces main string knowledge of policies and procedures to advance the department.Manages Supervisors and other staff members of their command shift. Tracks and reports staff training; ensures training requirements are met, properly documented, and reported accordingly in a timely manner. Communicates the status of departmental performance to the Manager of Public Safety Communications. Ensures that appropriate reporting of failed systems or equipment is conducted.Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness. Ensure compliancy of Departmental policy and procedures. Maintains uniformity in the application of policies and procedures.Plans for present and future needs of his/her watch and the Section, including participation in budget preparation.Keeps management updated and informed of developments, concerns, or any problems, as needed. Prepares reports requested by Leadership. Ensures that deadlines are met, and assignments are equitably distributed to support staff. Oversees quality control. Develops departmental policy and enforces all security measures.Investigates complaints, assign proper staffing to assist and follow up. Performs any and all other work as needed or assigned. Show less The Supervisor- Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department. Responsible for performing supervisory and administrative work overseeing staff who answer 911 emergency calls and Police Dispatchers in the Police Department. Monitors dispatching and expediting of police calls for service. Exercises direct supervision over assigned staff.-Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services. -Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness. -Assists staff in properly dispatching and expediting police calls for service.-Assists staff in properly handling emergency calls and evaluating the urgency of calls.-Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.-Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals. -Performs any and all other work as needed or assigned. Show less Serves as A Watch Commander, Overseeing Daily Operations and Administrative duties over specific Watch for both 911 and Dispatch. Commanding and directly supervise Supervisors of that Watch. Ensuring Staffing, scheduling, forecasting, staff coordination, preplanning, weeks in daily operations. Plans for present and future needs of his/her watch. Performing Internal and External Notifications, Performance evaluations. Keeps all personnel under his/her command informed of developments affecting their work and welfare. Ensure Manager IIIs are informed and updated of developments , problems and needs. Investigates all complaints, enforce all security measures, ensure deadlines are met and assignments are equitably distributed to the supervisory staff. Daily person to person contact , with Manager IIIs, other Manager IIs, Supervisors and all field staff associated with 911 and Dispatch. Conducts all administrative audits of timecards, ensure all training is properly documented and reported in a timely manner. As a Manager -911 Watch, ensure all Departmental policies are procedures are followed, be familiar with Communications SOP, 9-1-1 Call Center SOP, Emergency Operations Procedures and training Manual. Must have knowledge of systems and software programs used in Communications (ie. IWM, Workday, Blue Teams, CAD, Vesta and various Office Software programs).Assist with hiring when requested or needed. Show less

  • Manager - 911 Watch

    Apr 2024 - now

  • Supervisor- Public Safety Communications

    Apr 2021 - Apr 2024

  • Interim Manager-911 Watch

    Mar 2022 - Sept 2022