Mohamed Khalifa

Experience

• 

  Barclays

  Mar 2008 - Jun 2019

  • - Prepared and enhanced MI packages for COO departments, streamlining reporting processes.• - Provided actionable insights into cross-sell performance, increasing product adoption by 12%.• - Maintained data integrity, ensuring accurate reporting and decision-making. • - Enhanced COO reports through automation, reducing manual workload by 15%.• - Reported daily and monthly performance figures to Barclays Africa, ensuring transparency.• - Collaborated on cost-reduction initiatives, saving the organization significant resources. • - Managed workforce forecasting and capacity planning, improving call center efficiency.• - Prepared detailed KPI reports for agents, enhancing performance tracking.• - Encouraged cross-selling through inbound calls, increasing revenue by 8%.

  • MIS & Analytics Manager

    Jan 2017 - Jun 2019

  • Operations MIS Senior Officer

    Jan 2014 - Dec 2016

  • Contact Center Team Lead & MIS Officer

    Mar 2008 - Dec 2013
• 

  Attijariwafa bank Egypt

  Jun 2019 - now

  • Developed business scorecard models using Power BI, enhancing SMEs' performance tracking and aligning with strategic goals.• Implemented profitability models, increasing customer profitability by 10%.• Automated financial dashboards with Python, saving 20+ man-hours weekly.• Streamlined strategy implementation, achieving 90% of targets in SMEs' 5-year plan.• Identified bottlenecks in lending processes, reducing turnaround time by 15%. • - Managed short-term and medium-term financial plans with coordination across departments.• - Built a profitability model for secured deposits using Python, improving financial insights.• - Monitored P&L trends and optimized spending, reducing operational costs by 8%.• - Prepared detailed branch profitability models, aiding in strategic decision-making. • - Provided monthly COO performance analyses, enhancing departmental productivity.• - Designed and implemented COO strategy presentations, improving stakeholder engagement.• - Developed capacity plans to optimize manpower utilization, achieving a 10% efficiency gain.• - Ensured compliance with KYC and other bank policies, maintaining operational integrity.

  • Head of Business Analysis & Quality “SMEs & MidCap”

    Oct 2022 - now

  • Head of Opertional Performance

    Feb 2021 - Sept 2022

  • Operational Performance & Cost Optimization Senior manager

    Jun 2019 - Jan 2021