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David O'Hare

David O'Hare

IT Technician

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location of David O'HareLondon Area, United Kingdom

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  • Timeline

  • About me

    Junior analyst at Avanade Inc

  • Education

    • South Essex College of Further and Higher Education

      2018 - 2020
      BTEC level 3 Extended Diploma Information Technology Distinction* Distinction* Distinction*

      After attending Beauchamps High School, I applied for the Level 3 IT course provided by South Essex College. At this college I attended classes 3 days a week with 2 days of self-study and progressing through my coursework.Upon my arrival, I was introduced to the following:• Using social media in business• Communications & employability skills• Information technology systems• Programming• Mobile apps development• Systems analysis & design• Website… Show more After attending Beauchamps High School, I applied for the Level 3 IT course provided by South Essex College. At this college I attended classes 3 days a week with 2 days of self-study and progressing through my coursework.Upon my arrival, I was introduced to the following:• Using social media in business• Communications & employability skills• Information technology systems• Programming• Mobile apps development• Systems analysis & design• Website production• Data modelling• Creating systems to manage information Show less

  • Experience

    • Barnes IT Solutions Ltd

      Dec 2020 - Mar 2022
      IT Technician

      Providing remote 1st and 2nd line customer IT support over a number of channels including phone, email, text, chat and video.Recording events, issues and questions via ticketing portal, updating clients in a timely manner and following tickets through to resolution.Troubleshooting hardware including servers, desktops, laptops and network equipment.Using our monitoring software to respond to identified issues ensuring maximum uptime.Protecting our clients through security awareness including familiarity with Antivirus/Internet Security Software.Configuring, maintaining and troubleshooting VoIP phone systems.On-site visits time-to-time to diagnose issues beyond the point of remote support.Responsible for internal and external IT compliance and regulations matters -GPDRRegular maintenance and patching of infrastructure, end points as well as on servers. Show less

    • Avanade

      Mar 2022 - now
      Junior Analyst

  • Licenses & Certifications