Experience

• 

  Ada university

  Feb 2017 - Jun 2018

  Research assistant

  • Briefed on weekly university publications to the professor• Successfully prepared applications for submission to granting foundations• Presented research findings in the form of blog entries and research papers• Gained the ability in detecting and resolving data collection related issues such as arranging interviews

• 

  Aiesec in azerbaijan

  Feb 2017 - Feb 2018

  • Monitoring the work of the project members• Training/assisting the members if necessary • Recruiting international team members to the project• Helping organize and maintain project-related matters• Ensuring financial sustainability of the project

  • Operational leader

    Sept 2017 - Feb 2018

  • Team leader

    Feb 2017 - Sept 2017
• 

  Embassy of the republic of azerbaijan to the czech republic

  Jun 2017 - Jul 2017

  Intern

  • Collected and processed passport and visa applications• Registered acts of civil status such as marriage, birth, divorce of citizens of the Republic of Azerbaijan• Managed and rearranged data acquired from the Ministry of Foreign Affairs of the Republic of Azerbaijan

• 

  Azerbaijan travel international

  Feb 2018 - Aug 2018

  Administrative assistant/smm manager

  • Prepared travel orders and contacting accommodation and transport agents for certain changes• Performed general office clerk duties and errands• Successfully planned and coordinated company events and teamwork activities• Managed various social accounts to maintain brand awareness• Recorded data regarding website traffic and user feedback

• 

  Ftias back office services

  Jun 2019 - Aug 2019

  Admissions assistant

  • Helped with bookings of accommodation and courses for the duration of stay• Inputted data into LAL's admission database and dealing with missing information• Addressed all customer service queries in a polite, accurate and timely manner• Provided information about LAL’s services to existing and potential customers worldwide• Developed the skill to work in a fast-paced setting

• 

  University of tartu

  Sept 2020 - Feb 2021

  Teaching assistant
• 

  Sutherland

  Feb 2021 - Jan 2022

  Associate content moderator
• 

  Bolt

  Jan 2022 - now

  • Monitoring and analyzing suspicious behaviour and taking suitable actions• Creating reporting dashboards for measuring fraud and risk behaviour• Balancing the fraud risk with the Bolt business interests• Dealing with escalations from the customers and city teams • Supporting and organizing the workload of operations teams• Managing operation reports and tasks on daily basis• Measuring various projects’ performance through KPI’s analysis• Hands on supply management – taking initiatives to ensure the best experience for driver & fleet partners •Found solutions to driver queries and issues promptly • Analyzed engagement, utilization, quality, and other metrics to ensure stable supply growth• Managed existing driver supply by processing required documents (with 100% quality pass rate)• Supported the operations teams in local supply growth, quality, and compliance initiatives • Conducted data analysis on payment failures• Helped to modify procedures to improve performance of units • Responded to inbound inquires regarding accounts and payments • Improved my Excel and SQL skills

  • Fraud Specialist

    Sept 2024 - now

  • Compliance Operations Team Lead

    Dec 2023 - Sept 2024

  • Audit Operations Coordinator

    Nov 2022 - Dec 2023

  • Payment Operations Specialist

    Mar 2023 - Nov 2023

  • Operations Coordinator

    Jan 2022 - Nov 2022