Umashankar M C

Experience

• 

  Ericsson

  Aug 2012 - Nov 2012

  IT Support Engineer

  Migrating Windows to Linux in a short period of time was a part of the migration team, and I provided support to end users during the migration process and resolved support issues.

• 

  EY

  Jan 2013 - Dec 2013

  Senior Technical Support Engineer

  Being a Senior Technical Support Engineer assisting with system issues for end users by maintaining ITIL compliance and SLA. Keeping an eye on daily tickets and issues being reported in the helpdesk tool, and escalating tickets to the Global Team if they cannot be resolved locally. Administration of AssetsResponsibilitiesSupporting ITIL compliance and SLA for End User System IssuesManagement & Creation of Virtual Machines.monitoring the helpdesk tool's daily tickets and problems.assisting with the tickets that the help desk is escalatingescalating any tickets that cannot be resolved locally to the global team.the request for hardware is being watched over and approved.the transfer of data is being watched over and approved.updating the status on the local portal and installing and configuring the system for employees.users' transition from Windows XP to Windows 7AD user creation and deletion.Access control for a shared folder.In charge of print servers.Asset ControlPC Build projectsetting up and deploying systems for new employees. Show less

• 

  Morae

  Jan 2014 - now

  As an Associate Manager, I process client data using various electronic discovery applications and coordinate efforts among various internal units to meet data hosting requirements.Responsibilities include managing the work queue, guiding the team through all work requests, maintaining the Project SLA, and providing timely status updates to the PM. Providing training as needed, and holding meetings to ensure that all team members are on the same page regarding work requests.Discuss the shift roster with managers and team members to define and execute it.Have hands-on experience with various eDiscovery platforms such as Relativity, Reveal, NUIX, and Brainspace for data processing.Executes the Project Manager's or Client Services Director's project forecasts and work schedules effectively.Verifies and communicates routinely with both the client and internal partners to ensure that client and project requirements are met with the highest quality and accuracy.Responsible for performing functional testing on all Relativity features following each upgrade.Creating, updating, and documenting internal data handling processes and workflows from intake to production.Executing quality assurance checks at various stages of processing and delivering the final work product to the clientExcellent time management and business communication abilities.Clear understanding of business continuity and the ability to minimise business disruption while moving eDiscovery projects forward effectively and efficiently.Providing appropriate and efficient solutions to team members' questions. Show less

  • Manager

    Jan 2024 - now

  • Associate Manager

    Jan 2014 - now