Hervé Menga

Experience

• 

  Ministry of Regional and International Cooperation

  Oct 2010 - Jan 2012

  Human Resources Department Employee

  - Managing of daily administrative tasks. - My job was to supervise and interview applying students for the exchange programs between D.R of Congo & Morocco and D.R of Congo & Canada. - I had to Supervise and interview the Congolese students applying for scholarship to study abroad. Ask them about their motivation and goals and of course explain them what was expected of them and what were the grades required.- Administrative management of incoming and outgoing requests from employees of the Department regarding national and international missions under a specific experiences data, I had to make sure that everything was handled carefully and within the regulations.- Daily reporting to my N+1 of all actions and decisions taken using the Microsoft Office Suite. Show less

• 

  Ministry Of Plan

  Jan 2012 - Jan 2013

  Administrative Assistant

  - Managing and reporting of day-to-day administrative tasks via the Microsoft Office Suite. I had a genuine implication in the Ministry meetings with Global partners such as UNFPA or UNICEF discussing on the future Cooperation goals and projects for Congo RD.- Elaborate and monitor cooperation projects with several site visits. Incredible experience that provided me with first class insight of what the elaboration and following of a project is.- I was also working to finalize the annual DRC-UNFPA Cooperation Program Review Report which was a lot a researching, archiving.The urban development plans were mainly concentrated in Kinshasa and its close areas.- It was a unique experience as it helped me really achieve some concrete things. On the educational point of view I was helping children from very poor area gain free access to school, help improve the structures already in place, and it helped me grow in confidence during our meetings and brainstorming sessions. Show less

• 

  Proximus

  Feb 2013 - Apr 2017

  - Managing a client's portfolio and their various complaints via mailing and phone calls, while looking to solve them under our own regulation. - Currently, the most important part of my job is to coach my team how to manage those complaints and/or the customer’s requests.- As a Sales coach as well, I try to help them use the proper sales skills implemented by our CRM to try and attract new customers on the one hand, and retain the older ones on the other hand.- Following those missions carried out, my responsibilities expanded again and I’m now focusing on newbies training, giving them all the necessary tools to be productive in their work. The administrative and sales skills are the main points of my training. Show less - Sales Consultant for Proximus S.A. The job was mainly to sell new Telecoms/Cloud products/solutions and subscriptions. The most important part of the job was to attract new clients and manage my own portfolio. I had targets to achieve and I was evaluated by them. I'd to use all my sales skills to attract and negotiate with customers in order to close the deal.- This mission was held successfully so my responsibilities extended, I had to manage a new portfolio of independents and small business. I was then directly speaking and dealing with medium to high level customers which helped me improve my confidence in my own ability and sales skills.- Finally, I had to do all the administrative work and reporting was directly held by me thanks to our personal programs and the Microsoft Office Suite (Word, Excel and PowerPoint). Show less

  • Inside Sales Consultant & Coach

    Feb 2014 - Apr 2017

  • Sales Consultant / Account Manager

    Feb 2013 - Jan 2014
• 

  Takeaway.com

  May 2017 - Dec 2019

  Inside Sales Bru/Wal/Lux

  Inside Sales Rep / Business Developper for the Belgian and Luxembourg market.- Developping and Growing our partners portfolio in Belgium and Luxembourg.- Targeting new quality Leads to help us reach our target.- Constant reporting of the evolution of our market.- Weekly meeting with my n+1 in order to stay competitive thourough the year and improve our processes.

• 

  Just Eat Takeaway.com

  Dec 2019 - now

  Senior Account Manager at Takeaway.com for Business- Responsible in growing our business in Belgium, Luxembourg and France.- Helping targeted new Corporates imrpove their workforce engagement.- Daily/weekly & monthly reporting of the evolution of our B2B market.- Onboarding of new team members Account Manager for the Belgian Corporate market. - Working on growing our B2B Corporate business in Belgium.- Helping targeted new Corporates imrpove their workforce engagement.- Daily/weekly reporting of the evolution of our B2B market.- Involve (by interviewing candidates) in setting up the belgian Corporate Team- Onboarding of new team membe

  • Senior Corporate Account Manager

    Feb 2022 - now

  • Account Manager Corporate Solutions

    Dec 2019 - Feb 2022