Suzanne Sirico

Experience

• 

  Option Care Health

  Oct 2003 - Oct 2017

  Patient Services Coordinator

  Oversee the daily operations of pharmacy technicians to maximize workflowand increase productivity.• Collaborate with health care clinicians to design, implement, monitor, andevaluate patient progress in order to achieve optimal patient complianceand therapeutic outcomes.• Perform annual staff competencies to assure procedures are in accordancewith corporate and state rules/regulations.• Triage patient/clinician phone calls, streamline callers’ needs, and delegatestaff responsibility to provide quality care and improve referralsource/patient satisfaction.• Provide on call/afterhours support to patients and health care professionals.• Process patient orders for 30-40 patients daily.o Various intravenous modalities, TPN, antibiotics, chemotherapyo Assess what supplies patient requires based on their therapy• Maintain the legal process of prescription filing and participate in thecompletion and organizational filing of all pharmacy patient charts.• Ensure pharmacy compliance with ACHC, FDA, and USP 797 regulations for503 A sterile compounding. Show less

• 

  Yale New Haven Hospital

  Oct 2017 - now

  •Coordinates multiple patient appointments and manages patient and insurancedemographics to ensure appropriate reimbursement for services provided.• Accurately schedules patient follow-up appointments, both internally andoutside Yale New Haven Health systems.• Serves as the liaison between the physician and the patient in managingappointments and procedures.• Identifies and communicates dates, times and locations of appointments andprocedures for each patient.• Processes and reconciles registration edits in a timely efficient manner toensure timely reimbursement.• Ensures smooth functioning of all processes in order to guarantee a positivepatient experience.• Identifies discrepancies within the system and offers ways to reconcile whennecessary.• Tracks authorization for procedures and treatment outside of Yale New HavenHealth System.• Independently addresses complex situations requiring assessment or analysisto identify possible solutions. Show less • Handles a high volume of incoming calls while providing excellent customerservice.• Analyzes and completes correspondence in a timely manner.o Patient complaint letters and inquirieso Attorney requestso Registration updates; insurance, address• Ensures responses required for the resolution of accounts are completed perdepartmental protocol.• Prioritize workload while maintaining a patient centered care outlook.• Maintains knowledge of billing and payment policy updates.• Promotes a positive working environment, shows courtesy and respect to all.internal/external customers Show less

  • Patient Financial Access Specialist

    May 2019 - now

  • Customer Experience Representative

    Oct 2017 - May 2019