Zafar Saeed

Experience

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  Masood Motors

  Jan 1973 - Jan 1974

  Mechanic

  Test parts and systems to ensure that they are working properly. Identify mechanical problems.

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  Rajab Ali Autos

  Jan 1974 - Jan 1977

  Mechanic

  Test parts and systems to ensure that they are working properly. Identify mechanical problems. Test and lubricate the vehicle’s engine and other major components.

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  Modern Motors (Volkswagen)

  Jan 1978 - Jan 1980

  Service Advisor

   Workshop handling of the Service station. Job planning and distribution of work. Work on traditional mechanical components, such as engines, transmissions, belts, and hoses.

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  Western Motors, (Toyota Motors), Pakistan

  Jan 1981 - Jan 1982

  Service Advisor

   Job estimation and valuation. Workshop handling of the Service station. Supervision of denting, painting workshop. Job planning and distribution of work.

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  Suhail & Saud Bhawan (Toyota Motors)

  Jan 1984 - Jan 1996

  Senior Service Engineer

   Worked six year as a Branch Workshop Incharge. Four year experience as a Body Shop Incharge in head office. Inspect Vehicles. Perform basic care and maintenance. Manage all Service and Technical aspects for the full range of product with the objective of achievingthe set targets. Maintains vehicle records by recording service and repairs. Handled customer transactions when needed. Test parts and systems to ensure that they are working properly. Follow checklists to ensure that all critical parts are examined. Complies with state vehicle requirements by testing engine, safety, and combustion control standards. Show less

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  Motorways Pvt. Ltd. (Authorized Dealership of Pak Suzuki Motor Co. Ltd.)

  Jan 1996 - Jan 2004

  Manager After Sales

   Overseeing the Service Advisors, Technicians and Support Staff within the servicedepartment. Assisting the service advisors as and when needed. Monitoring and working to monthly, quarterly and annual targets. Follow checklists to ensure that all critical parts are examined.

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  JR Motors (Mitsubishi)

  Jan 2004 - Jan 2005

  Service Manager

   Manage and monitor Service Advisors, Technicians and Support Staff within the service department. Explain to clients their automotive problems and the repairs done on their vehicles. Enhance customer satisfaction by resolving technical problems. Assisting the service advisors as and when needed.

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  POLAD & CO (Authorized Dealership of Pak Suzuki Motor Co. Ltd.)

  Apr 2005 - now

  General Manager After Sales

   Managing the complete workshop (Mechanical) including body shop (denting and painting). Building strong relationships with external customers and securing long term business. Maximizing profitability and commercial opportunities with corporate customers. Dealing with dissatisfied customers and managing complaints. Reviewing monthly sales and profit performance. Ensuring the after sales department achieves its targets. Planning marketing events and campaigns. Regularly review processes for improvement. Supporting team members in achieving their goals and directing them on day to day enquiries. Manage and monitor automotive Service Advisors, Technicians and Support Staff within the servicedepartment. Recruitment of members of the Service/Parts teams. Identify mechanical problems. (when needed) Show less