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Estelle G.

Estelle G.

Freelance

Followers of Estelle G.187 followers
location of Estelle G.San Ignacio, Cayo, Belize

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  • Timeline

  • About me

    Available

  • Education

    • Gwen Lizarraga High and Dutchess Community College (Part Time)

      -
      General Studies and Customer Service

      Activities and Societies: I joined the softball team, the debate team, and took part in school activities as often as I could.

  • Experience

    • Upwork

      Jun 2006 - now
      Freelance

    • The Office Gurus

      Mar 2013 - Nov 2013

      Monitor agents calls, coach agents to help them improve in their calls, record agents attendance and call quality (as it played a part in them receiving a bonus at the end of the month), plan activities to help make work fun and do one on one with agents to see how we could improve our overall performance as an individual and as a team.

      • Team Lead/Supervisor

        Mar 2013 - Nov 2013

      • Team Lead

        Mar 2013 - Nov 2013

    • Action Belize Call Center Group

      Jan 2014 - Nov 2019

      As Project Manager, I'm responsible for three supervisors, Quality Assurance agents and 33+ agents. We are the reservations department in Belize for Save On Resorts which main headquarter is located in California. We are responsible for booking hotel/resort reservations, car rentals, flights, activities and excursions etc. Some of my responsibilities include assisting the supervisors with making sure we have schedules for the agents that are effective, providing them with information and materials that will help in the growth of the project, making sure that all necessary training material is provided to all team members, review the reports from the supervisors and quality assurance agents and determine how we proceed with feedbacks and coaching for overall improvement, send reports to Managers and staff that is directly affiliated with the project, etc. Show less

      • Project Manager

        Jan 2014 - Nov 2019

      • Project Manager

        Jan 2014 - Jul 2017

    • Customer Service BPO

      Jan 2017 - Nov 2019
      Independent Contractor

      Customer service company that focuses on providing customers with quality service in various areas of services needs such as Personal Loans, Rent to Own properties and Auto Loans/Refinances.

    • LimeBike

      Apr 2018 - Jun 2019
      Team Lead

      LimeBike is an international bike share company.

    • Sprious

      Sept 2021 - Apr 2022
      Customer Success Representative

    • Awaysis Group

      Mar 2023 - now
      Freelancer

      As a freelancer my duties included but was not limited to sourcing building materials, getting quotation invoices that were then forwarded to the boss for approval, scheduled shipping of materials to the construction site, verifying that materials were delivered, etc. Great work!

  • Licenses & Certifications

    • Certified Dental Assistance