Nitesh Naicker

Experience

• 

  Vodafone Fiji

  Jan 2009 - now

  I am serving one of the key roles in the company’s growth and having the influence of being the key voice in the company for implementing BSS/ OSS strategy and best practices for a turnkey platform with a focus on Prepaid product development and deployment. My role also involves managing the implementation and delivery of business programs and projects. I am responsible for facilitating deliverables (planning and architecture) required to prepare the marketing campaign of new products and services, and aligning marketing processes to promote current and new products to customers. I also provide expert level support to the regional team during and after the rollout & migration of the new convergent Billing Platform. Show less This role involved managing the implementation and delivery of business programs and projects. The role also involved facilitating deliverables (planning and architecture) required to prepare the marketing campaign of new products and services/ aligning marketing processes to promote current and new products to customers. I was also responsible for providing expert level support to the regional team during and after the rollout & migration of the new cvBS platform. This role saw me manage major network infrastructure projects including working with vendor in installation of new technologies and testing processes from planning through execution, and substantially increasing productivity. Show less This role involved operations and maintenance of all core systems whereby I was entrusted with the 99.99% availability of systems including convergent Billing System (cvBS), real-time Loyalty and Campaign Management System, SMSC, USSD and Voicemail. This also involved managing the implementation and delivery of business programs and projects. I was also responsible for facilitating deliverables (planning and architecture) required to prepare the marketing campaign of new products and services/ aligning marketing processes to promote current and new products to customers, as well as maintaining a 99.99% service levels for all our services. My team took the ownership to resolve complex issues within the network. We ensured that our tests systems were up to par with the production systems and all upgrades were carried in the test systems with proper regressive testing, after which it was deployed onto the production systems. Show less This role was a step up to my previous role with an added responsibility of managing and taking ownership of various Projects. It involved providing development and support in the area of Prepaid and Postpaid services. My responsibilities also included providing all required reports in the value-added section and ensuring that all procedures are documented and adhere to ISO 9002 standards. I was also responsible for the daily maintenance and day to day management of the Prepaid Platform. This included daily routines and upgrades of the system. Resolving system related issues and ensuring downtimes are kept to minimum in a controlled manner. Carrying out various upgrades across the Prepaid network which included Billing System nodes and other systems like SMSC, Voicemail and USSD. Participate in department projects and other cross-functional team projects. Show less

  • Manager OSS & BSS

    May 2018 - now

  • Team Leader Prepay Billing

    May 2017 - Apr 2018

  • Senior Engineer

    Apr 2015 - May 2017

  • Engineer

    Apr 2013 - Mar 2015

  • Assistant Engineer

    Jun 2012 - Mar 2013

  • Technical Officer

    Jan 2010 - May 2012

  • Graduate Engineer

    Jan 2009 - Jan 2010