Michele A. Satterfield

Experience

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  American Technologies, Inc.

  Aug 1998 - Jul 2000

  Receptionist/Office Assistant

  • Communicated effectively with employees at all levels of the organization and clients either in-person or via phone• Managed 15­-line switchboard including call screening for management and phone coverage for remote offices• Provided overall support to message center and handled incoming/outgoing mail distribution• Arranged for pickup of samples with outside lab• Managed reception area• Planned travel arrangements for VP/Co­Owner and assisted him as needed• Entered Leads into database Show less

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  Forensic Analytical Consulting Services Inc.

  Sept 2001 - Mar 2003

  Collections Associate/Client Services Representative

  *June, '02 - March, '03: (Promotion) Collections Associate...Placed calls to delinquent account holders in an attempt to secure payment.Performed data entry task of payment postings and account reconciliations.Managed files, drafting documents such as factual research, document analysis and filing for Small Claims Court.Represented "FASI" at hearings and proceeded with collection process upon receipt of judgement.Assisted CPO in seminars, marketing, trade shows and sample collection.*Sept., '01 - ­June, '02: Client Services Representative… Provided phone support to internal employees and clients while ensuring overall customer satisfaction.Serviced client problems, disputes and directed client to proper department.Responsible for receipt and accurate documentation of incoming samples and researching existing sample results. Show less

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  Southwest Tour Trucks, Inc

  Mar 2007 - Jan 2010

  Board Member/Liaison/Tech Official

  Attended Board Meetings to vote on issues that arose and weren’t covered in series’ rulebook, discuss new rules and their implementation and plan upcoming schedule of race events.Accepted, wrote receipts for and kept track of all incoming monies and race fees from drivers, owners and crew members.Created, provided and filed all necessary documents.Computed all race/season points following each event and posted to series’ social media pages along with forwarding to webpage manager.Maintained constant contact with all series’ members in an effort to distribute pertinent information.Made contact with track officials and personnel to gather/relay necessary instruction.Assisted with tech procedures.Helped secure sponsorship at teams’ requests. Show less

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  Pathways

  Aug 2010 - Aug 2015

  Office Assistant II

  Managed lobby and reception area, including greet visitors and respond to phone and in-person requests for information.Maintained electronic and paper charts.Ran and emailed several reports weekly/monthly/quarterly, meeting all deadlines.Opened/closed all cases in multiple databases and kept client data updated, in real time, in multiple spreadsheets.Created and maintained several program-related spreadsheets.Scheduled all Dr./NP appointments and placed reminder calls.Coordinated with coworkers, clients, caregivers, therapists, Doctors, NP, hospitals, pharmacies, labs, program directors, emergency response personnel, county employees and any other outside agencies to best serve our clients and assist in crises situations.Conducted weekly/monthly/yearly audits on all client charts to maintain county compliance. Show less

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  Avalon Management / AppleOne

  Mar 2016 - Jul 2017

  Client Services Accounting Representative

  Accepted and returned calls from homeowners with questions regarding their HOA accounts.Responded to emails from homeowners, HOA managers and coworkers in a timely manner.Confirmed Web Exceptions via Bank’s Website.Researched misapplied payments.Prepared Aging Reports and emailed to HOA managers.Updated homeowner accounts as required.Prepared and made bank deposits at least twice weekly.Counted, verified and logged cash payments daily.Submitted cash check requests daily. Show less

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  ProTec Building Services

  Jul 2017 - Jul 2018

  Contracts Administrator

  I provided a superior support system to unfetter the company’s ability to reach its top performance.══ SUPPORT ══ I take pride in what I do. While I proactively anticipated the administrative support needs of executive team members and provided requested information to community managers, I regularly collaborated with internal and external teams. I processed over 75% of the company’s proposals, opened new jobs, assigned job numbers, preserved company and client contact info in both Outlook and Sage 100 Master Builder, and maintained a good working relationship with HOA Community Managers. I provided all requested information for proposals, jobs, contracts, and any other needed information immediately.Handling Executive scheduling logistics, I would coordinate calendars to set appointments, meeting schedules, and travel arrangements. I managed expense reports, updating spreadsheets in real-time, and screened emails to vet communication. I would assist with Job Scope entry and worked closely with internal team members to create an extraordinary employee and visitor experience. I crafted custom support materials for meetings and conferences and synchronized our internal meetings and external engagements.I believe in integrity, honesty, and dependability to resolve conflict and difficult situations with colleagues and clients promptly. Feedback is my best resource and allows me the opportunity to discover what works—and what doesn’t. It isn’t just about servant leadership. It is about leading by example.══ SPECIALTIES ══ Customer Service | Strategy Planning | Office Administration | Business Processes | Administrative Assistance | Calendar Management | Event & Meeting Planning | Planning & Time Management | Financial Transactions & Reporting | Customer Relationship Management (CRM) | Leadership | Policies & Procedures | Front-Line Reception & Service | Compliance Management | Bookkeeping | Data Entry Show less

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  Pathways

  Oct 2018 - Jul 2021

  Office Manager

  I maintained optimal synchronization by empowering my teams.══ CAPABILITY ══ My hands-on proficiency comes from many different industries: restaurants, construction, retail, HOAs, mental health, fashion—and pretty much everything in between. The one thing all of these industries share that I adore, customer service. My teams strive to provide an effective solution to each customer with a smile.Our business culture is my keen focus. I collaborate with IT, HR, Payroll, Billing, Finance, and outside vendors so my teams can do their best work. All supplies are kept fully stocked, devices in good working order, and our suite is clean and organized. All of our teams are informed of changes to our EHR system and trained on them before launch. I work closely interdepartmentally to cultivate the department budget. I categorize logs to retrieve, organize, and create financial tracking reports for employee and program expenses and reconcile accounts for management guidance.Staying current is another priority, so I go to training sessions and meetings within our organization, EHR affiliates, and the County regularly. It is necessary to stay up on any changes in billing, eligibility, policies, and procedures, and to remain in compliance, to run specific reports within specified timeframes. I perform many clerical tasks: Onboarding new hires, ordering business cards, ID badges, and prescription pads, approving legal documents and submitting paperwork and 1089s for our new staff to obtain access to the County site and our EHRs.══ SPECIALTIES ══ Customer Service | Strategy Planning | Office Administration | Business Processes | Administrative Assistance | Calendar Management | Event & Meeting Planning | Planning & Time Management | Financial Transactions & Reporting | Customer Relationship Management (CRM) | Leadership | Policies & Procedures | Front-Line Reception & Service | Compliance Management | Bookkeeping | Data Entry Show less

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  PACWEST AIR FILTER LLC

  Jul 2021 - Nov 2021

  Office Administrator

  • Answered incoming calls and responded to incoming emails• Provided quality customer care• Assisted sales reps with requests via phone calls, texts & emails (including requesting order status from vendors, submitting new orders to vendors, contacting customers with requested information and updating facility surveys among other tasks)• Informed customers of product delivery• Created quotes in QuickBooks and in DistributionOne• Prepared cost sheets in Excel, saved as PDFs and emailed to customers• Created Sales Orders in QuickBooks and in DistributionOne for billing customer upon delivery of ordered items• Created purchase orders and packing slips in QuickBooks and in DistributionOne to send to vendors• Maintained accurate customer contacts in real time• Updated delivery and service schedules using Excel• Created and maintained spreadsheets in Excel for tracking deliveries and packing slips Show less