Pierre Besseyre

Experience

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  Conseil Général des Yvelines

  Jun 2012 - Aug 2012

  Assistant Project Manager

  Directorate for Buildings, General Resources and Cultural heritage● Controlled the progress of operations on many sites● Managed communication between architect, subcontractors and companies● Represented the company in site meeting, reporting to the manager

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  Bouygues Construction

  Jun 2014 - Dec 2014

  Work Supervisor

  Marriott hotel construction site, 20M€ operation ● Managed and planned all tasks for annex buildings (restaurant, fitness) ● Coordinated all trades teams for annex buildings ● Supported the manager of the roads and utilities ● Controlled the quality of operations ● Designed solutions in case of unexpected obstacles and extra operations ● Negotiated contracts for extra operations

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  You2you

  Jul 2015 - Oct 2016

  Co-Founder - Operations

  you2you is a Collaborative Delivery Service (first round fundraising 400k€ from Auchan, Boulanger, Norauto)We offer express deliveries (1hr) thanks to a community of 17000 drivers called youzers registered on the platform. ● Define Operations strategy ● Manage and train the Operations team ● Implemented and developed customer service process (CRM): Phone, Email, Online Chat, Zendesk and KPI's to follow ● Manage the supply and demand balance through forecast and supply sizing ● Build KPI and monitor the service performance ● Develop and optimize customer experience collecting feedback/reviews ● Develop and continually optimize the business model & monetization ● Work closely with the business team and technical team to plan and control features production ● Implement and lead you2you service for our partners (Auchan, Boulanger, Franprix, Norauto, …) Show less

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  Uber

  Nov 2016 - now

  • Lead Operations Manager | Driver Growth

    Jun 2022 - now

  • Senior Operations Manager | Driver Growth

    Sept 2019 - Jun 2022

  • Operations Manager | Funnel operations

    Jul 2018 - Sept 2019

  • Operations Manager | Engagement & Retention

    Jun 2017 - Jul 2018

  • Operations Manager | City Growth

    Nov 2016 - Jun 2017