Louis Gagoud

Experience

• 

  Nokia

  Nov 1990 - Jun 2020

  • Execution of Alcatel-Lucent France customer contracts.• Many EMEA customers : Togo - Togocel, Pakistan - Mobilink, Bangladesh - TMIB, Tunisie Telecom, Sri Lanka - Dialog Telekom / SLT / VSNL, Yemen - Spacetel, Inde - MTNL, Italy - WIND, Serbia - Telekom Srbija, Bosnia - Telekom Srpske, Ukraine - MTS, Azerbaïdjan - Bakcell.• Many Carrier and Applications products : E10 , NSS (MSC, HLR, OMC, …), GPRS, UMTS, NGN, NgHLR, xDSL (ISAM, Litespan, ISAM-V, VDSL GPON, …), IP (IPTV, IP-MPLS, …), OTD (Metro Ethernet, 1660SM, 5620 SAM, A5523AWS, SDH, DWDM, ...), SRP, interception, BlackBerry, …• Many activities : equipment supply, services, maintenance, creations, extensions, upgrades, field trials, first-offs, inter-operability tests, 1st introduction of an Alcatel MSC in existing competitors networks Siemens (Mobilink) and E// (TMIB), … Show less • Management of customers and Alcatel employees trainings on GSM standards and GSM Alcatel products.• Analysis of training requests / needs, design of training solutions, training offers quotation for tendering, resources planning, training execution, financial aspects, …• Management of training catalogue development according to product roadmaps and customer needs.• Management of training catalogue development according to product roadmaps and customer needs.• Team management, 10 to 15 trainers.• Management of the training model platforms (investments, maintenance, upgrade, …).• Participation to ALU quality system definition as per ISO 9001 standard, version 2000. Show less

  • Customer Service Specialist - Mobile telephony - Wireless networks

    Feb 2012 - Jun 2020

  • Senior Project Manager - Customer Facing

    Feb 2003 - Feb 2012

  • GSM/NSS Training department Manager at Alcatel-Lucent University

    Jan 2000 - Feb 2003

  • GSM/NSS Trainer at Alcatel-Lucent University

    Nov 1993 - Jan 2000

  • Testing - Integration

    Nov 1990 - Nov 1993